Head of Account Management

**About the Client**
Our client is a global fintech company offering payment solutions to businesses of all sizes. By combining innovative technology with a deep understanding of financial infrastructure, the company enables seamless, secure, and scalable payment experiences for clients across diverse industries. With a strong international presence, their products are trusted by hundreds of merchants and financial partners worldwide.

**Role Overview**
As the **Head of Account Management**, you will play a key role in driving client success and ensuring long-term value from the company’s payment products. You will lead a growing team, foster strong relationships with key clients, and implement strategies to increase revenue and operational efficiency across the account management function.

**Key Responsibilities**
- ** Business Process Improvement**: Build and optimise internal processes within the account management team, ensuring smooth collaboration with Sales, Operations, Risk, and Compliance.
- **Team Structure and Development**: Define team structure, responsibilities, and workflows. Develop internal playbooks and documentation for scalable team growth.
- **Goal Setting and Alignment**: Define department goals and KPIs in collaboration with executive leadership, aligned with the overall company strategy.
- **Client Communication**: Own strategic client communication, drive retention, satisfaction, and growth (upsell/cross-sell), acting as the main point of contact for key сlients.
- **Performance Analysis**: Monitor client activity, transaction volumes, and product usage. Identify risks and opportunities to drive account health and revenue growth.
- **Data-Driven Improvements**: Use client data and performance metrics to propose and implement process and product improvements.
- **Reporting and Mentorship**: Regularly report on team performance and key initiatives. Hire, train, and mentor account managers to ensure high performance and professional development.
- **Industry Representation**: Represent the company at relevant industry events and conferences to maintain visibility and foster new business opportunities.

**Requirements**:

- ** Language Skills**: Fluent in **English** and **Russian**.
- **Experience**: Minimum 3+ years in B2B account management within the payments or fintech industry, with experience in a senior or head role. Sales experience is a plus.
- **Leadership**: Proven experience in leading and growing teams of 2+ people.
- **Industry Knowledge**: Strong knowledge of the PSP business model, client lifecycle management, and typical merchant needs.
- **Cross-Functional Skills**: Comfortable working across departments, especially with legal, finance, operations, and compliance teams.
- **Analytical and Organisational Skills**: Ability to analyse data and make informed decisions. Strong organisational, planning, and execution skills.
- **Client Relationship Management**: Excellent relationship-building and negotiation skills with both SME and enterprise clients.

**Key Soft Skills**
- ** Leadership and Team Management**: Inspires, guides, and develops team members.
- **Analytical Thinking**: Uses data to shape decisions and optimise outcomes.
- **Autonomy and Accountability**: Operates independently with a high level of ownership.

**What We Offer**
- Competitive salary based on experience.
- Transparent and rewarding bonus structure.
- Career growth opportunities within a fast-paced fintech company.