Qustomer QA Technician

hace 1 semana

Castelló de la Plana, España Neolith A tiempo completo

**Descripción**:
Reporting to the Customer Quality Manager, your main mission will be to ensure customer satisfaction through the effective management of quality requirements and the timely resolution of product quality issues.

**Your main responsibilities will include**:

- Managing and analysing customer concerns and complaints, developing preventive and corrective action plans.
- Implementing corrective actions in the production area to minimise quality issues.
- Working collaboratively with internal teams to implement quality improvements and efficiently resolve problems.
- Collecting and keeping all information up to date, including reports, manuals, guidelines and internal procedures, to support the Quality Control team.
- Monitoring and analysing established KPIs to identify trends and opportunities for continuous improvement.
- Ensuring compliance with the company’s Quality, Environmental, Health and Safety regulations, policies and instructions.
- Visiting customers on site to review and follow up on reported incidents.

**Requisitos**:

- A university degree related to Industrial Engineering, Mechanical Engineering, Quality Engineering, Architecture, or a related field.
- A minimum of 2 years’ experience in customer quality control activities, preferably within the manufacturing industry or the ceramic sector.
- Experience in analysing quality claims/incidents and the use of quality tools.
- Experience in customer service (B2B) will be considered an asset.
- A good level of English (B2); knowledge of German will be considered an advantage.
- In-depth knowledge of relevant quality standards (ISO).

We are seeking a person with the ability to manage multiple projects and priorities effectively, strong communication skills, and the ability to interact efficiently with customers and internal teams, with an analytical mindset and the ability to make data-driven decisions.

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