Service Manager, Emea, Customer Care
hace 2 días
Service Manager, EMEA, Customer CareLocation**:Sant Feliu de Llobregat**
Req ID**:27973** - Job Responsibilities ** Mission**: Build and Execute Service Strategy as it relates to Service P&L leadership, department operations, and warranty processes and systems.** Responsibilities**:
- Key technical resource for service department. Interfaces with leadership of R&D, QA, and Manufacturing departments to represent the interests of the Service Department. Provides key Service input to the New Product Development and Mature Products change management processes.
- Manages the team that executes the implementation of the Service Department strategy through systems and process changes.
- Interfaces with customers and our sales team when critical product reliability issues are escalated past the Contact Center or Service Network. Represents the company in a professional manner. Handles sensitive information with caution.
- Oversees warranty system, process, and reporting to our finance, QA, R&D and manufacturing teams. Manages the team that creates and updates analysis required for financial warranty accruals when required.
- Manages monthly/weekly reporting of various metrics used both internal and external of the Service Department.
- Manage 3rd party Lincoln Authorized Service Facility (LASF) machine service and repair network as well as any Lincoln-owned service facilities. Oversee maintenance of (and compliance with) LASF contracts, repair technician training requirements, qualification steps for new and recertified LASF. Negotiate LASF labor rates on behalf of LECO. Drive improvement across all internal/external repair centers to ensure customer satisfaction with machine repair experience.
-Develops billable services such as preventative maintenance, post warranty repair, service contracts, etc.-Coordinates efforts with Lincoln Sales Team to maintain a sufficient number of quality LASF locations to serve local markets. Manage contracting and labor rates with a balance of LASF retention, technical training, labor costs, and quality service offerings.-Manage the operations of the service team that receives customer contacts (phone calls, mails, servicecloud). Ensure that the team is prepared to provide a customer response that is professional, accurate, and timely so the value of the brand name of Lincoln Electric is increased by each customer interaction. Primary contact reasons are technical machine troubleshooting, technical sales support, and warranty support.-Updates and analyzes month end reporting statistics. Identifies areas for improvement and implements changes.-Manages all activity related to service content creation and change management through systems, policies, and procedures to improve access to service information, for internal and external customers with a global audience. - Job Requirements Bachelors degree or equivalent experience required. Engineering or related technical field preferred. MBA encouraged.
-5+ years of technical experience with a focus on customer-facing repair prospects or technical troubleshooting and demonstrated ability to lead a team.-Hands-on technical / engineering experience as well as management experience with direct reports and budget responsibility preferred-Proven people management skills.-Excellent communication, time management, and organizational skills.-Ability to perform extremely detailed work with a high degree of accuracy in an individual and team environment **Job Segment**:Quality Assurance, Welding, Fabrication, Manufacturing, Technology
-
Service Manager, EMEA, Customer Care
hace 4 días
Sant Feliu de Llobregat, España Lincoln Electric A tiempo completoService Manager, EMEA, Customer Care Lincoln Electric is the world leader in the engineering, design, and manufacturing of advanced arc welding solutions, automated joining, assembly and cutting systems, plasma and oxy-fuel cutting equipment, and has a leading global position in brazing and soldering alloys. Lincoln is recognized as the Welding Expert for...
-
Service Manager, EMEA, Customer Care
hace 2 semanas
Sant Feliu de Llobregat, España Lincoln Electric A tiempo completoLincoln Electric is the world leader in the engineering, design, and manufacturing of advanced arc welding solutions, automated joining, assembly and cutting systems, plasma and oxy-fuel cutting equipment, and has a leading global position in brazing and soldering alloys. Lincoln is recognized as the Welding Expert™ for its leading materials science,...
-
Service Manager, EMEA, Customer Care
hace 2 semanas
Sant Feliu de Llobregat, España Lincoln Electric A tiempo completoLincoln Electric is the world leader in the engineering, design, and manufacturing of advanced arc welding solutions, automated joining, assembly and cutting systems, plasma and oxy-fuel cutting equipment, and has a leading global position in brazing and soldering alloys. Lincoln is recognized as the Welding Expert™ for its leading materials science,...
-
Service Manager, EMEA, Customer Care
hace 6 días
Sant Feliu de Llobregat, Barcelona, España Lincoln Electric A tiempo completoLincoln Electric is the world leader in the engineering, design, and manufacturing of advanced arc welding solutions, automated joining, assembly and cutting systems, plasma and oxy-fuel cutting equipment, and has a leading global position in brazing and soldering alloys. Lincoln is recognized as the Welding Expert for its leading materials science, software...
-
EMEA Service Leader, Customer Care
hace 2 semanas
Sant Feliu de Llobregat, España Lincoln Electric A tiempo completoA leading welding solutions company in Spain is seeking an experienced service leader to oversee and execute the service strategy. The role involves managing a team, handling customer interactions, and improving service operations and processes. Ideal candidates have over 5 years of technical experience, strong leadership skills, and a relevant degree. This...
-
Customer Service Associate
hace 4 días
El Prat de Llobregat, España DOW JONES A tiempo completoDescription :The Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people. Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our marquee brands including, The Wall Street Journal,...
-
Customer Service Administrator
hace 7 días
Sant Feliu de Llobregat, España Watson Marlow Fluid Technology Solutions A tiempo completo**Job Title: Customer Service Administrator (12 month FTC)** **Location: Sant Feliu de Llobregat, Catalonia, Spain** **Location Type: Hybrid** Watson-Marlow Fluid Technology Solutions is part of Spirax Group, a FTSE100 and FTSE4Good multi-national industrial engineering Group with expertise in the control and management of steam, electric thermal solutions,...
-
Manager, Client Service
hace 1 semana
Sant Feliu de Llobregat, España Lincoln Electric A tiempo completoA leading welding solutions company in Spain is seeking an experienced service leader to oversee and execute the service strategy. The role involves managing a team, handling customer interactions, and improving service operations and processes. This is an opportunity to contribute to a respected global brand known for its expertise in advanced welding...
-
customer care
hace 2 semanas
cornellà de llobregat, España Randstad A tiempo completoDentro del departamento de Customer Care, te encargarás de brindar una atención excepcional a los clientes.Tus responsabilidades serán:- Atender y resolver consultar por teléfono, email y chat- Ofrecer información precisa sobre productos y servicios- Detectar necesidades y garantizar la satisfacción del cliente- Gestionar reclamaciones de forma...
-
Customer Service
hace 2 semanas
Torrejón de Ardoz, Madrid provincia, España Giesecke+Devrient A tiempo completo**En un mundo que cambia rápidamente, se necesita un espíritu pionero para crear tecnología fiable. Hacemos posible la conectividad segura para miles de millones de personas en todo el mundo. En Giesecke+Devrient, desempeñará un papel clave en la realización de la transformación digital.** En **G+D**, líderes en SmartCards y Secure Payment elements,...
