Product Manager

**Product Manager**

**Location**: Granada, Spain.

**WHO WE ARE**

FinancialForce delivers the #1 professional services automation (PSA) and the only customer-centric ERP solution. We accelerate business value with comprehensive best practices and the most intelligent analytics—all on the leading business cloud platform from Salesforce.

FinancialForce knows that each individual brings something special to the team, exemplifying a diverse and inclusive work environment. We embrace your authenticity and encourage our employees to “Bring Yourself” to work every day

**THE ROLE**

Do you want to drive and lead the product innovation efforts for the #1 ERP and PSA company for the Service Economy? Do you love challenges? Are you comfortable leveraging the latest innovation and technology to build disruptive products? Do you thrive in a high-growth and global environment? Are you a collaborative learner who wants to make a lasting impact on our company's success? If so, read on

This position requires someone with great interpersonal skills, you will need to work with many departments to ensure that the requirements of many stakeholders are incorporated in the products you are responsible for, additionally you will be comfortable communicating with individuals and teams from both technical and commercial backgrounds. You’ll understand the value to our customers that each investment brings.

**WHAT YOU WILL DO IN THIS ROLE**

**Release Planning & Delivery**:

- Research and prioritize release requirement to deliver on an end to end business process
- Coordinate with Engineering Managers, Release Managers, Product Managers, Technical Authors and User Experience.
- Collaborate closely with product strategy to shape the product prioritization and roadmap, including taking suggestions and ideas from prospects & customers
- Break down Product Objectives & Key Results (OKRs) with your engineering team to refine the key epics and stories and their acceptance criteria.
- Be responsible for ensuring that features are ready to ship

**Customer Engagement**:

- Frequent interactions with our key customers to gain an understanding of their top business issues, how our solution is addressing business process, gaps and opportunities for improvement
- Assist with customer escalations helping to problem-solve and devise workarounds for any product gaps.

**Strategy**:

- Propose priority investments needed across the product areas to deliver on the promise of a cohesive end to end business process
- Leverage your knowledge of how organizations work within these end to end business processes to contribute to investment strategy

**Go To Market**:

- Present new functionality to colleagues, customers and partners as part of the new release process.

**WHAT YOU NEED TO BE SUCCESSFUL IN THIS ROLE**
- Fluent written and verbal English language skills
- Domain knowledge within one or more of the following:

- Professional services
- Financials/accounting
- Financial Planning & Analysis
- Supply chain management
- A clear understanding of the market and personas we are serving with our solution/s
- Communication/interpersonal, analytical and problem solving skills
- An interest in Product Design / User Experience
- Demonstrated experience in influencing key decision makers and achieving agreement across teams and regions
- Strong attention to detail.
- Global mindset.

**WHAT ELSE WOULD BENEFIT THIS ROLE?**
- Knowledge of the Salesforce platform and Lightning Frameworks
- Previous experience working on Professional Services, ERP solutions and/or cloud platforms
- Experience working in an Agile environment.

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