Waiter/waitress (Banquet Setter)

**Mandarin Oriental Ritz, Madrid** is seeking a dedicated **Waiter/Waitress (Banquet Setter)** to join our elite Food & Beverage team.

Are you a master of your craft, leading with pride and precision? Do you thrive in a dynamic, collaborative team that values integrity and excellence? At Mandarin Oriental, we embrace a growth mindset and are committed to creating extraordinary experiences. We invite you to become a part of our exceptional journey.

Mandarin Oriental is renowned worldwide for operating some of the most luxurious hotels, resorts, and residences. With a strong development pipeline and recognition for creating coveted properties, the Group offers legendary service rooted in Asian heritage while defining the pinnacle of luxury.

Boasting a stunning restoration that celebrates César Ritz’s pioneering spirit, our iconic Mandarin Oriental Ritz, Madrid is poised to become the city’s most luxurious hotel. With a prestigious central location, celebrated dining overseen by Spain’s top chef, and unrivalled wellness facilities, we set the standard for luxury.

**About The Role**
As **Waiter/Waitress (Banquet Setter)** at Mandarin Oriental Ritz, Madrid within the Food & Beverage department, you will be responsible for preparing, setting and maintaining banquet and event spaces to the highest standards. You will work closely with F&B and Kitchen to ensure flawless room layouts, table settings and timely service support for events of all sizes.

**Key Responsibilities**
- Deliver all guest-facing service tasks in line with Mandarin Oriental Hotel Group (MOHG) standards and provide support to any F&B outlet as required.
- Transport, prepare and maintain service equipment, trolleys, cutlery and linens, ensuring stations are fully stocked and items are in good condition.
- Set up, execute and dismantle banquets and events, collaborating closely with Banqueting, Head of Department and kitchen teams for flawless delivery of special functions.
- Perform food handling, assembly, plating and distribution processes (manual and automated), serve and clear tables efficiently, and assist with retail/on-board F&B items as required.
- Maintain up-to-date knowledge of food and beverage menus (including cocktails and wines) and allergens; promptly communicate any guest requests or incidents to supervisors to ensure full satisfaction.
- Keep work areas impeccably clean, control and inspect merchandise/utensils, report shortages or defects and work in close cooperation with all hotel departments.
- Comply with MOHG health & safety, Safe & Sound and FLHSSE standards; present a professional appearance and actively promote cost
- and energy-saving practices.

**What We Expect From You**
- Strong interpersonal and problem-solving abilities.
- Excellent knowledge of luxury hotel F&B operations and guest service standards.
- Highly responsible, reliable, and detail-oriented.
- Ability to remain calm, courteous, and solution-focused under pressure.
- A collaborative mindset, working seamlessly with multicultural teams.
- Minimum of 1 year of experience in luxury hospitality, ideally in banqueting, events or similar F&B role.
- Fluent in English and Spanish; additional languages are an advantage.

**Our Commitment To You**
- **Learning & Development**: Tailored programmes to support your career growth.
- **MOstay**: Complimentary nights and attractive rates at Mandarin Oriental properties worldwide.
- **Health & Wellness**: Benefits and wellness programmes to support your well-being.
- **Retirement Plans, Staff Welfare Fund (Fondo Social), Flexible Compensation (including access to DKV), internal events and team-building activities.**

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