Business Development Expert Investment

**At ING we are looking for **Business Development Expert **Investments and Funds**

**Your role and work environment**:
We are looking for a talented and enthusiastic **Business Development Expert** to join our Team of **Investments and Funds Entrusted Tribe **where we aim to help and encourage customers to manage their wealth in a simple and efficient way, while we have a lot of fun

Main product lines to make this happen are savings (Deposits, Cuenta Naranja), broker, pension plans and mutual funds.

Within this tribe you will be a **Business Development Expert**, so you offer ING’s customers solutions to grow their money. You aim at improving ING’s performance and identify opportunities to better serve and delight customers in the product suit we offer in both savings and investments within the retail sector.

**Your key responsibilities**:
You will lead the path to manage our business of a tribe product with two main angles to it
- **Run existing business from an end-to-end perspective**, covering all the different angles: IT systems, commercial strategy, functionality range for the day-to-day customer transactions, measuring relevant KPIs, business tracking and holding an active connection with distribution and sales teams to boost broker business.
- **Thinking long term and beyond: definition of strategy to grow target market** through welcoming more customers while **keeping our product offer fresh & authentic**, with special focus on incorporating new trends and functionalities that continue to make our proposition differential in the market.

You will report to the Tribe Business Lead of a specific product: Savings, Broker or Mutual Funds.

As a **Business Development Expert** you are responsible of:

- ** Customer Experience**: Provide the **best customer experience **by designing, mapping and constantly improving the customer journey. With an end-to-end process view being able to collect CX and data, translating into UX and IT landscapes**.**:

- ** Digital Strategy**: As expert in digital experience, be proactive in the identification of new capabilities in our digital platform to **engage o**ur customers **and increase** efficiency **of our assisted channels bringing the best experience in the moments of truth.
- ** Commercial Strategy**: In collaboration with marketing and customer interactions teams, definition of commercial campaign strategy so to offer our product value proposition to clients in a personalized and customer centric way.
- ** Data Fluency**: Comprehend, define, select, and analyze data to gain insights that enhance the** decision-making process**. Responsible to **guarantee bank revenue **and of presenting balanced cost-benefit business cases before and after any implementation.
- ** Product / partnership relations**: launch and maintain an attractive and compliant (very important, so leading the backlog of any **CNMV or similar regulatory requirements**) value proposition to the market, providing the highest customer satisfaction. It includes **relationship** **with partners **keeping collaboration fluent and steering and managing our functionalities jointly.
- ** Agile Delivery**: Translate business needs in requirements for the implementation in the IT and change cycle. Prioritizing based on value delivery for our customers in short cycles, defining a first **MVP** and improving with the feedback gathered. Strive for **efficiency**, reduce complexity in our definitions, pursuing for **innovative** solutions. Manages** dependencies**, **non-financial risk** awareness and impediments.
- ** On top off e**-brokerage, investments products and savings trends**

**What are we looking for?**

Want to know if this job is made for you? These are some of the qualities that we value the most for this role. And if the shoe fitsdon’t hesitate to apply

**A pioneer of the agile culture displaying the following behaviors**:

- Ability to display flexibility to teams and adapt plans, approach and behavior to the different needs and situations.
- Ability to take on the responsibility, steer strategy and realizations based on facts and data.
- Strong resilience: ability to navigate through ambiguity.
- Negotiation skills.
- Proven program management, planning & organizational skills.
- Passionate about innovation and new market trends.
- Clear communications skills (written and oral).
- Ability to work on an international level.
- Excellent oral and written English skills.
- Team player
- Driven and customer focused, loving to collaborate with different people.
- Able to work in an autonomous way and to take initiative.
- Making things happen thanks to your ‘can do’ attitude.

**Proven track record and technical skills**
- University degree, master’s in finance related is also a plus
- 2+ years’ professional experience in banking
- Some experience in regulatory context around brokerage
- Strong command of written and spoken English.
- Valuable proven experience in **digital