People Relations Manager

Company Description*
Are you ready to trade your job for a journey**? **Become a FlyMate*
Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you
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Who we are:*
Flywire is a global payments enablement and software company, founded a decade ago to solve high-stakes, high-value payments in education, using modern technology.

Today, we’ve digitized payments for more than 3,000 global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started
With over 950+ global FlyMates, representing more than 40 nationalities, and in 14 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

**Job Description**:

- Consult with leaders on people (employee) relations-related questions and concerns that involve a high degree of complexity or risk to the business.
- Lead and support investigations of people relations issues and concerns involving allegations where there is a high degree of complexity or risk to the business. Recommend resolution of issues in accordance with Flywire standards.
- Provide performance management consultation to ensure accurate interpretation of employment laws and regulations, and consistent development and delivery of corrective action.
- Build and maintain strategic partnerships with COE’s and cross-functional teams (including Legal, People Operations, Risk and Security Teams) and leadership teams across the organization.
- Identify, lead and/or participate in project work to ensure consistency across the organization and build leader capability in people relations.
- Interpret and drive the evolution of Flywire’s policies, procedures, standards and practices.
- Track and analyze case metrics and share insights. Share recommendations for building leadership capabilities.
- Review and analyze business metrics including data on retention and FlyMate experience in order to recommend systemic improvements
- Collaborate with People Ops and leaders and legal (as required) to evaluate and approve leaves and accommodations.
- Function as a business partner with leadership teams to develop and execute critical business and organizational strategies. Specifically our Client/Payer Support Organization.
- Build relationships with business leaders to offer thought leadership on organizational and people-related strategy and execution
- Provide strategic partnership and mentorship to employees and people managers at all levels to positively impact the development, motivation, and retention of talent.
- Consult employees from all levels of the organization, HR Business Partners and Legal to deliver seamless support and establish professional credibility and mutual trust

**Qualifications**:
**Here’s What We’re Looking For**:

- Bachelor’s degree required in Human Resources Management or Business Administration or Employment Law
- Minimum of five (5) years in a People Relations (Employee Relations) and or HR Business Partner Role in Human Resources
- Demonstrated success with employee relations, labor relations, and employment law
- Experience successfully implementing programs across geographically distributed teams
- Knowledge of local laws and statutes, which govern employment policies and practices. (International Experience a plus)
- Ability to build strong working relationships across all levels of the organization
- Excellent planning, organization, and time management skills, attention to detail, ability to handle multiple tasks, and work in a fast-paced, time-sensitive environment
- Excellent written and verbal communication skills; must be an articulate and persuasive communicator

Additional Information*
What We Offer*_:_
- Competitive compensation, including Restricted Stock Units
- Employee Stock Purchase Plan (ESPP)
- Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
- Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
- Dynamic & Global Team (we have been collaborating virtually for years)
- Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
- Be a meaningful part in our success - every FlyMate makes an impact
- Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days
- Great Talent & Development Programs (Managers Taking Flight - for new or aspiring manag