Senior Account and Customer Success Manager

**Senior Account and Customer Success Manager (Activation, Education, Support & Growth | Post Sales)**

This pivotal role involves deep audio technology product expertise, customer onboarding, training, management and support. As part of our Customer Success team, you will act as a key representative of AudioStack, driving product adoption and satisfaction across all new customers globally. You will be responsible for seeding use cases and growing customers while guaranteeing a smooth onboarding/activation in the first months of a new customer and beyond.

This is a great opportunity to make an impact in a role in which we as a company deliver quickly, iteratively, and collaboratively. There is much to gain: we are playing in a fast-growing market with a competitive compensation package including Bonus & Stock Options.

**About AudioStack**

AudioStack is the world’s most powerful AI audio production infrastructure. If you are passionate about the Voice & Audio markets (think Podcasts, Spotify, Siri, Alexa, Music) and Artificial Intelligence - this is the job for you

We are an Audio-As-A-Service, API-first Infrastructure company with the aim of democratising the way audio is produced globally. We use Artificial Intelligence and proprietary Audio Automation & Personalisation Technology to generate voices & audio at scale.

Join an ambitious company with strong international tech, voice synthesis R&D and business team made out of various nationalities.

**What you will be doing**
- Product Expertise, Activation & Evangelization_
- Learn about new features, constant product updates and workflows and transfer that knowledge to existing customers
- Customer Onboarding, Activation and Education_
- Lead the onboarding process for new customers, ensuring a smooth and structured introduction to the product
- Conduct product walkthroughs, training sessions, and create educational materials to facilitate customer understanding and activation
- Develop and manage the AudioStack Academy, a comprehensive training program designed to educate and empower users
- Co-own the activation strategy, working across teams to drive customer engagement and product utilization during the first activation weeks to onboard and activate customers
- Post-Sales Support_
- Partner with the sales team during the pre-sales process to demonstrate product capabilities and address potential customer queries when needed
- Provide early post-sales support, ensuring that customers are effectively using the product and deriving value
- Collaborate with the customer success team to enhance onboarding processes and activate key features that drive customer success
- Support and work with the sales team to map problems/pains to understand where our product can provide the best value to the leads and customers
- Act as Solution Engineer working with the sales team to give customer product demos
- Product Development & Improvement_
- Act as an early tester for new features, providing critical feedback and quality assurance for new functionality to the Product team
- Establish a feedback loop between customers and the Product team to inform ongoing product development and feature enhancements

**Requirements**:

- Comfortable working with and presenting to global enterprise decision makers in a fast, highly technical and yet creative environment
- Experience working closely with Sales and Product teams, as well as Leadership
- Strong understanding of product management principles and experience in customer onboarding and training
- Resourceful, hard-working, and solutions-oriented mindset -you work to solve problems proactively, exceeding client expectations
- Proven capacity to manage complex projects and drive to resolution
- Highly organised and detail-oriented
- Love for and background in Audio
- Exceptional communication and presentation skills, with experience representing AudioStack in customer meetings and on stage if you want
- Ability to work cross-functionally with Sales, Customer Success, and Product development teams
- Proactive, customer-focused mindset with a passion for driving product adoption and value realization
- Native or near native in English
- Knowledge of the DACH market is a plus
- Coding skills (API) is a plus
- Experience in a leading IT consulting firm is a plus
- Experience with Ad Operations is a plus

**Benefits**

The opportunity to work in a leading voice & audio AI company, with an exceptional tech team with diverse and highly recognised backgrounds.

Be part of a great story: we are making audio scalable for the first time in history.

Great Learning & Development opportunities, such as our biweekly journal club - state-of-the-art papers or Friday wins, a proactive meeting to celebrate shipping of new software each week.
- Hybrid working and Flexible working hours (based at the Barcelona office 3 days per week).

The opportunity to shape a startup culture in a company in the fast-growing audio/video space.

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