Technical Account Manager
hace 1 semana
Hold a Certificado de Discapacidad issued by the Administration in Spain, pursuant to Royal Decree 1/2013, Nov 29, approving the Spanish PwD Act (express legal provision to reserve 2%);
- Previous customer facing experience as a technical lead;
- Strong customer focus and bias for action;
- Deep experience in one or more of the following areas: Systems administration (Linux and/or Windows), Networking (DNS, IPsec, BGP, VPN, Load Balancing), Database (MySQL, SQL, Oracle), Software design or development, Infrastructure architecture, Content distribution, IT Security, BigData/Hadoop, Troubleshooting, Performance Tuning, Tools for Operations Automation and Configuration Management (e.g. Chef/Puppet), Continuous Integration.
The Technical Account Manager (TAM) provides assistance to the customer as an expert on the full line of AWS services and the customer’s architecture in support of strategy questions, project planning and launch and ongoing operational issues. TAM's are engaged at the account level in providing recommendations and proactive advice through all phases of the implementation life cycle.
In order to be successful in this role, you must possess customer facing skills that allow you to represent AWS well within a customer’s environment and drive discussions with senior personnel regarding incidents, trade-offs, best practices, and risk management. You should also have a demonstrated ability to think strategically about business, product, and technical challenges as you help our customers take advantage of the efficiencies, cost savings and quick innovation available only in the cloud. In this role, you will also act as the voice of the customer within AWS to escalate problems and to drive prioritization of business needs for our customers.
Key job responsibilities
- Engage with your customers to understand business needs;
- Help Enterprises define IT and business processes that work well with cloud deployments;
- Troubleshoot technical issues and drive issue escalation with AWS Service teams;
- Complete analysis and present periodic reviews of operational performance to customer leadership;
- Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning;
- Make recommendations on how new AWS offerings fit in the company architecture;
- Champion and advocate for customer requirements within AWS (be their voice);
- Know and use all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns;
- Participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud;
- Work with some of the leading technologists around the world;
- Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible.
- The right person will be highly technical and analytical implementation/consulting experience;
- Previous experience as a TAM in an large enterprise customer environment
- Deep experience with AWS service offerings
- Technical degree; Computer Science or Math background highly desired;
- Working knowledge of software development practices and technologies highly desired.
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