Inside Sales Manager, Europe

Are you ready to be a driving force behind business growth? Join our dynamic and ambitious team at Western Union, a global fintech company that values passion, commitment, and success. Embrace the opportunity to contribute to a globally diverse organization that celebrates unique contributions, fostering an environment where each individual can thrive. Elevate your career as an Inside Sales Manager with Western Union.

**Western Union empowers your pursuit.**

**About the Role**:
The Inside Sales Manager has a strategic role for Retail business. This position is responsible for working closely with our Account Management and New Business teams to identify opportunities and implement activities to drive our sales, streamline and help create a highly profitable retail network. From this perspective, the role acts as a COE (Centre of Excellence) and POC for Inside Sales across Europe. This includes tactical pricing implementation and continuous improvement across Europe.

**Responsibilities**:

- Oversee the Inside Sales team: Directly manage and lead a team of 2-3 Inside Sales Executives, conducting regular team meetings to discuss goals, progress and identify challenges.
- Provide guidance and strategic thinking on effective sales insights, tactics and practices.
In addition, provide specific Inside Sales expertise and ongoing training to the wider European Inside Sales team to enhance skills and knowledge.
- Create, implement and lead a revenue growth action plan: Work with the wider Inside Sales team to create targeted pricing plans aligned to business objectives. Identify and assess market trends to create and adapt strategies accordingly. Implement innovative approaches to meet and exceed revenue targets. Implement improvements and identify new opportunities for revenue growth. Work closely with the Farming team to gather market intelligence, competitive corridor rates, fees, promotions, agent commissions and incentives.
- Analyze corridor risks and opportunities and take corrective pricing actions.
- Ensure day-to-day operational excellence at 360 and manage multiple stakeholders in different geographies: Coordinate with sales, marketing, product, sales support and other teams to ensure cohesive strategies. Develop and maintain strong relationships with key stakeholders.
- Develop new hubs by providing insights and key drivers for growth, as well as plans for pricing strategies.

**Experience and Qualifications**
- 10+ Years. Strong knowledge of the Money transfer industry
- Bachelor's degree in economics
- Coordinate activities and communications within cross-functional stakeholders in different geographies facilitating effective collaboration.
- 6-8 years of managing teams
- Demonstrate solid understanding and a strong pricings dynamic knowledge.
- Demonstrate Strategic thinking
- Analyze business risks and opportunities and recommend action plans. Financial acumen.
- Analytical skills.
- KPIs understanding.
- Strong people manager, able to manage multiple tasks in complex and fast environments.
- Ability to manage multiple priorities and deadlines. Plan and organize, identify objectives and priorities, know how to consider the time available.
- Work by objectives: commitment, ability, substance, and determination to achieve the assigned objectives and go, when and where possible, beyond.
- Problem solving: the ability not to lose control of an unexpected problem and have the clarity to intervene and solve.
- Demonstrate critical thinking.
- Able to have transparent and productive relationships with peers, his Team and different stakeholders and collaborate successfully.

**We make financial services accessible to humans everywhere. Join us for **what’s** next.**

Western Union is positioned to become the world’s most accessible financial services company — transforming lives and communities. To support this, we have launched a Digital Banking Service and Wallet across several European markets to enhance our customers’ experiences by offering a state-of-the-art digital Ecosystem. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

**Our Hybrid Work Model (Hybrid)**

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office at least three days a wee