Customer Project Manager

**Customer Project Manager**:

- JR-153846
- Hybrid
- Warsaw
- Madrid
- Project and Program Management
- Full time

**Who are we?**

Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

**Job Summary**

We're looking for an enthusiastic individual to join our growing Secure Cabinet Customer Project Management (CPM) team.

Being part of the Secure Cabinet CPM team our mission is to be the main point of contact for the customer on all secure cabinet and secure cabinet express installs, working alongside our internal teams to provide the customer with key project milestones. In this role you will be responsible for providing the customer the key information they need throughout a project, which will include kick off’s, updates and handover information. This position plays a key role in project handling post-sales activities, and working cross-functionally to provide excellent customer satisfaction on all projects, which is achieved by having great customer service skills as well as using the relevant tools and programmes that Equinix have to offer.

If you are someone who has relevant experience, collaborative, enjoys multi-tasking at a high level, thrives in a dynamic work environment, is calm under pressure and ready for a new challenge, APPLY to join us

**Job Summary**
Delivering projects and being the main POC for internal and external stakeholders.

**Responsibilities**

Planning
- Develops project plan/task list using an appropriate planning tool, across a number of functional teams working with information and direction obtained from more experienced colleagues on tasks and activities

Stakeholder Management
- Awareness of key stakeholders across functional areas, and is able to map out stakeholder lists
- With guidance able to identify the needs of stakeholders to keep them informed

Communications
- Communicates with a broader group of stakeholders beyond the project team

Risk Management
- Captures a list of project risks, issues, assumptions and dependencies for their project
- May require support to manage risks effectively

Project/Program Delivery
- Develops and delivers projects for their functional team, and may support on cross functional projects

Resource Management (people, finances etc.)
- Produces schedules of activities based on peoples availability and able to identify problems which may require escalation

Customer Care (For employees working in Customer Care and Experience):

- Manages mid-level complexity customer deployments
- Creates and communicates with customers simple project plans for standard project milestones
- Has a general technical knowledge of Equinix products/processes
- Manages activities of cross-functional groups to ensure commitments are met
- Handles mid-level escalations independently (manager-assisted otherwise)
- Resolves standard issues independently (complex with manager assistance)

**Qualifications**
- Proven years experience preferred
- Diploma to a Bachelor's Degree preferred
- Prince2 Foundation certification preferred
- Fluent English language required
- Spanish language is a plus

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.