Swedish Speaking
hace 2 semanas
**Location**
- Málaga, Spain**Language**
- Swedish***
**Description**:
**Why join us**
Are you enthusiastic about creating memorable experiences? Then come join us at Webhelp and work with energetic people who strive to enjoy every day.
We are looking for a **Swedish speaking - Team Leader** to join our exciting projects, with leading brands from tech, finance, travel, fashion, healthcare, and many more industries.
**What we offer you**
You will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.
What you will learn with us will make you a valuable member of our team or any other team.
Your benefits at Webhelp:
- Full-time contract, 39 hours/week: Monday - Sunday from 07:00 to 23:00 (rotative)- Salary: 29.400 Euros gross/year + up to 2.400 Euros gross/year in bonus
- Medical insurance
- Great office location in Benalmadena
- Friends hunting (referral) bonus
- Full paid training about the company and the project you will be working on
- Career development program and specialized courses
- Opportunities for a career abroad through the Webhelp International Mobility Program
**What you’ll experience at Webhelp**
As a **Team Leader** in our team, you will:
- Keep an overview of the team, insure attendance and absence is managed.
- Insure that efficiency of the team complies with given SLAs.
- Guide the team members so they reach agreed KPIS and Quality standards.
- Have 1-2-1 with team member on a weekly basis.
- Deploy and follow up on development plans with team members.
- Hold team meetings.
- Lead or assist with team training.
- Escalate any potential issues to Head of Account.
- Manage Daily Reporting.
- Prepare MSRs with Head of Account.
- Create a positive and engaging work environment.
**We’ll be a great match if you**:
- Are native or proficient in Swedish + Fluent in English.
- Possess group leadership skills.
- Can coach.
- Have excellent verbal communication skills.
- Possess flexible attitude.
- Share our values of commitment, unity, integrity, recognition, and WOW.
**Don’t meet every single requirement?**
**Who we are**
Webhelp is a people-first company and a global leader in the BPO industry. With more than 100 nationalities, Webhelp Spain is one of the main multilingual centers of the Group. We focus on creating memorable customer experiences and developing business solutions adapted to each company. We enhance the value of the most innovative brands by combining intelligence and emotion to make business more human.
**If this sounds like you, join us at Webhelp**
**Webhelp is an equal-opportunity employer**
RRQ23-002530-1-SWEDEN
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