Customer Success Coordinator

**Company Description**:

- Work smart, have fun and make an impact_

**Our purpose is to guide all companies toward a sustainable world.** EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.

Learn more about our team and culture on EcoVadis careers page.

EcoVadis is looking for a Customer Success Coordinator, driven by sustainability, to join our team in Barcelona bringing energy and passion in a positive environment to manage the success of EcoVadis' customers.

As a digital SaaS solution, EcoVadis is designed to help companies scale their sustainability initiatives across their entire global supply chain. This requires good understanding of the solution by all impacted stakeholders and adoption of the principle of sustainable procurement, on all levels of our customers' procurement organization. The Customer Success team manages the strategic deployment and account management of the EcoVadis solution with our customers.

Your primary responsibility is to act as a facilitator of your customers’ successful program implementation and to accompany them to solidly adjust their existing processes to reflect an enhanced perspective of sustainable and impactful business outcomes. Your tasks will include (but will not be limited to):

- Empower customers on their program implementation,
- Assisting with creating powerful communication to internal stakeholders (buyers) and suppliers
- Helping them identify appropriate actions towards their target achievement
- Delivering training sessions for relevant customer stakeholders (buyers)
- Assisting them on how to embed the program into existing processes
- Enable customers to:

- Monitor their performance and progress through relevant program KPIs
- Reach their pre-defined strategic goals through operational excellence
- Increase the adoption of the subscribed solution(s) amongst the clients’ stakeholder community
- Manage enablement of stakeholders with regards to program, strategic goals and operational implementation
- Represent the customer voice within EcoVadis to adapt tools & processes to customer needs
- Create models to answer current business questions; validate and understand the conclusions
- Teamwork and best practices sharing to contribute to the development of EcoVadis services and to maintain a positive and motivating atmosphere

**Qualifications**
- 2+ years successful customer support experience with large accounts acquired in a fast paced environment
- Excellent communication skills (Both written and verbal)
- Excellent spoken and written English and Italian is a must as per the assigned territory. Other languages are an asset.
- Excellent excel and data analytical skills
- High level of organizational skills and able to operate autonomously; ability to prioritize tasks, manage time and stay focused on the main achievement goals
- Ability to summarize data into insights in multiple formats (For example, PPT presentations)
- Computer literate (MS office, Google Suite, SalesForce, Project management tools )
- Knowledge of procurement systems and/or SaaS solutions is an asset but not mandatory

**Additional Information**
Location: Barcelona

**Benefits**:

- Hybrid work organization (from the office 4 days per month)
- Flexible working hours
- Support with all the necessary office and IT equipment
- Remote work from abroad policy
- Opportunity to work in a truly international atmosphere
- Meals and Transportation Vouchers (Cobee card)
- Health, Wellness, and Dental Benefits
- Life & Accident Insurance
- Unlimited and completely confidential sessions with psychologists and online wellbeing programs.
- Employee referral bonus policy
- Paid employee volunteer day
- Paid moving day (1/year)
- Access to online learning library
- Virtual and in-person team building events
- Co-working space with various services