Customer Success Coordinator

**Company Description**
Work smart, have fun and make an impact

**EcoVadis is the leading provider of business sustainability ratings.**Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.

**Learn more about our team and culture** on EcoVadis careers page

We are looking for a Customer Success Coordinator to join our team In this position, we are looking for a team member that can support customers throughout our South-European market. **Fluency in English, French and Italian is required** (Spanish would be a great addition).

Sustainable procurement has gained in importance and maturity over the past decade and is on the top of most of the Fortune 500 corporate agendas. Leading organizations are taking on strategic initiatives and goals in this space. As a digital SaaS solution, EcoVadis is designed to help such companies scale their initiative across their entire global supply chain. This requires good understanding of the solution by all impacted stakeholders and adoption of the principle of sustainable procurement, on all levels of our customers' procurement organization. The Customer Success team manages the strategic deployment and account management of the EcoVadis solution with our customers.

EcoVadis is looking for a dynamic Customer Success Coordinator, driven by sustainability, to join our Southern Europe team in Barcelona, bringing energy and passion in a positive environment to manage the success of EcoVadis' customers.

Your primary responsibility is to provide operational management of customers’ EcoVadis programs (including Sustainable Finance), in support of the Customer Success (CS) team. Your time will be divided into the 2 sub-teams of CS : Onboarding & Account Management.

Your responsibilities will include (but will not be limited to):
Customer operational management:

- Working with global Onboarding and Account Managers to ensure the effective implementation of the EcoVadis solution for global customers regionally.
- Manage a combination of customer facing and non-customer facing operational responsibilities for your regional portfolio of customers

Operational responsibilities examples include: Platform demonstrations, program reports, buyer or relationship managers trainings, Back Office support, preparation and/or delivery of data analysis, assisting with creating powerful communication to customers and their trading partners, preparation and/or delivery of presentations both independently and/or as CSM support
- Establish and maintain customer relationships both proactively and reactively (For example, responding to incoming requests, resolving user issues, documenting actions)
- Support and build advocacy among customer organization, including program team, champions, and buyers by delivering exceptional customer support
- Liaise between customer and other EcoVadis departments (Sales, Network Growth, CSR analysts, Operations, Product, Customer success) to solve customer challenges and find solutions within reasonable deadlines

Technical & project management
- Lead and/or contribute to internal projects contributing to the formalization and standardization of Customer Success processes with a positive impact on team efficiency and quality
- Lead and/or contribute to customer focused projects
- Teamwork and best practices sharing to contribute to the development of EcoVadis service and to maintain a positive and motivating atmosphere

**Qualifications**
- 2+ years successful customer support experience with large accounts acquired in a fast paced environment
- Excellent communication skills (both written and verbal) in French, English and Italian is a must. Spanish is a plus.
- High level of organizational skills and able to operate autonomously; ability to prioritize tasks and manage time
- Excellent excel and data analytical skills
- Ability to summarize data into insights in multiple formats (For example, PPT presentations)
- Computer literate (MS office, Google Suite, SalesForce, Project management tools)
- Knowledge of procurement systems and/or SaaS solutions is an asset but not mandatory
- Interest to work in an international and multicultural environment
- Self-driven, results oriented and team player
- Passionate about sustainability
- The ability to build strong relationships both internally and externally.

**Additional Information** Location**:Barcelona - hybrid (8 days per month from the office)

**In return for your expertise, we offer**:

- Support with all the necessary office and IT equipment
- Flexible working hours
- Wellness allowance for mental and physical wellbeing
- Access to professional mental health support
- Referral bonus policy
- Learning and development
- Sustainability events and community involvement
- Peer recognition program
- Employee-led resource groups
- Hybrid wo