Customer Service
hace 2 semanas
profitable customer relationships
- Tracking and follow up of orders, liaising with the warehouse and shipping companies
- Ensure smooth workflow for any operational order step (refusals, returns, damages, etc.)
- Willing to go the extra mile to exceed customers' expectation
- Proactive in sharing ideas to improve efficiency and customer satisfaction
- Active team member, open to multi-tasking, always ready to support and contribute to the evolution of a fast-growing
department
Spanish is not required|Work in a multinational environment
- Previous B2C customer service experience is mandatory
- Advanced knowledge of MS office (excel)
- Experienced on Zendesk platform.
- Experienced on back-office Operations system: SAP and Salesforce Cloud Commerce (Demandware) is a real plusPERSONAL COMPETENCIES:
- GERMAN as a native language & strong verbal and written communication skills in English. A third language is a real
plus (Spanish, French or Italian)
- Proactive, problem-solver
- Empathic and Service minded
- Excellent organizational skills with the ability to handle multiple tasks simultaneously
Retail company in the sports sector
Office located at El Prat de Llobregat, Hybrid remote work (3 days in the office adn 2 optional) and food voucher ( 9 euros per working day at the office)
We are looking for a Customer Service Assistant B2C to the German market
Customer Service - German Speaker
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