Customer Service Representative
hace 3 días
**We’re CX fanatics** - just as passionate about our clients as their own fans are. That’s why the world’s most beloved brands rely on us. Behind the success of groundbreaking fintechs, leading tech companies, and other top-tier brands, you’ll find Transcom.
**What’s in it for YOU**
- **Contract**: Temporary contract of 6 months
- **Bonus system**: Performance-based (no sales involved)
- **Weekly hours**: Choose your schedule: 32, 34, 36, or 39 hours per week
- **Training**: 1 week of full-time, paid theoretical training
- **Hybrid work model**: If you live within 50 km of Alicante, you’ll be required to work on-site during the first 3 months. After a review with the team leads, you may be eligible to switch to a hybrid model (2-3 days per week in the office).
- **Remote work model**: You can also choose to work 100% remotely - but only if you live more than 50 km from Alicante and reside on mainland Spain.
- **Work at Transcom - where your talent matters**:At Transcom, you'll be part of an international and dynamic work environment where teamwork, personal growth, and a positive atmosphere are key. You’ll join a diverse and dedicated team committed to delivering excellent customer service. Whether you're just starting out or already have experience, Transcom offers you the opportunity to grow and truly make a difference.
**Join Transcom as a Dutch-speaking Customer Service Representative**
All interactions are inbound - there is no sales involved. You handle conversations in your style, with a script available for support when needed. Together, we solve every issue - from simple to more complex questions.
You don’t need to be a tech expert; the most important thing is that you genuinely enjoy helping people and are motivated to provide outstanding service. And you won’t be alone - you’ll have access to a knowledge base, the right tools, and a team of supportive colleagues you can count on.
**To be successful in this role, the following is required**:
- **Language skills**: Dutch as a native language and a good level of English (minimum C1)
- **Working hours:
- **Monday to Friday from 08:00 to 20:00- Saturday from 09:00 to 20:00- Sunday from 10:00 to 19:00
- **Availability:
- **You’re available at least five days per week, alternating between morning and evening shifts every other week-In a month with 5 weekends, you’ll be scheduled for 3 weekends (2 weekends off)
- **Important**: Time off or holidays during the contract period are not allowed - full availability is required
- Experience in a similar role is preferred, but not mandatory
- Strong communication skills and empathy
- Problem-solving ability and stress resilience
- Basic knowledge of computers and office tools
- Customer-oriented and proactive mindset
- A team player with a positive attitude
**What Life at Transcom is Like**
At Transcom, we’re relentlessly committed to our clients and each other. Every day, someone begins their journey with us, building on their current potential and growing into new skills for the future.
You’ll be recognized for your hard work, your team spirit, and the support you give to others. You’ll help drive positive, lasting change in your team and community.
That’s who we are at Transcom - we care for and cheer each other on. From day one, you’re included just as you are. And with the right mindset, there’s no limit to how far we can go together.
**Job Types**: Full-time, Part-time, Temporary
Work Location: Remote
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