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Field Service Technician

hace 2 semanas

Santa Perpètua de Mogoda Barcelona provincia, España Coesia A tiempo completo

**Group, Company and Organisation**
Coesia is a group of companies specialised in highly innovative industrial and packaging solutions, headquartered in Bologna, Italy. Isabella Seràgnoli is the sole shareholder.

Coesia companies are leaders in the sectors of:
Advanced automated machinery and packaging materials
Industrial process solutions
Precision gears

Coesia's customers are leaders in a wide range of market sectors, including Aerospace, Ceramics, Consumer goods, Electronics, Healthcare, Luxury Goods, Pharmaceuticals, Racing & Automotive and Tobacco. Coesia Group consists of twenty-one companies:
ACMA - ATLANTIC ZEISER - CIMA - CERULEAN - CITUS KALIX - COMAS - EMMECI - FLEXLINK - G.D - GDM - GF - HAPA - IPI - MGS - MOLINS - NORDEN - R.A JONES - SASIB - SYSTEM CERAMICS - TRITRON - VOLPAK.

The Group has 135 operating units (84 of which with production facilities) in 35 countries, a turnover in 2021 of 1,877 million Euros and 8,000+ employees.

**Main Responsibilities / Activities**
Our Service department is willing to increase the quality of service provided to our clients. For this reason we are looking for an experienced Field Service Technician, whose main responsibilities will be:

- Troubleshoot and diagnose malfunctions (mechanical/electrical) on already installed machines using test instruments and also from non-technical descriptions provided by customers
- Perform upgrades and preventive/corrective maintenance plans on customer’s site.
- Be an active part of the SAT after an upgrade, modification or maintenance plan.
- Ability to travel extensively with little notice prior to travel. Availability to travel at least 70% of the time.
- Prepare complete service reports, timesheets and expense reports in a timely and accurate manner.
- Ability to support customer technical issues by remote assistance (when not travelling).

**Special Projects / Challenges**
This new member will collaborate with the existing team to increase Customer's satisfaction regarding our service.

**Key Competences / Leadership Attributes**
As Key Competences we look for:

- Team player: this new member will join a team that will support him/her when he/she is at client site.
- Proactive approach to the tasks: when at client's site, new issues might arose. This new member should be capable to anticipate / foresee those issues and find alternative solutions.
- Good communication skills: by listening actively to the client and transferring the information to the people who will need that info.

**Basic Requirements**
Qualifications and experience:

- Mechanical & Electrical experience.
- Basic electronic programming knowledge is highly valuable.
- + 5 years of working experience with complex machinery. Experience in the maintenance or assembly of machinery is extremely valued.
- Good level of English language (our main clients are spread all over the world). Knowledge of additional languages will be valuable.

Other skills and attributes:

- Teamwork attitude.
- Strong customer and social skills.
- Able to work independently with little supervision and ability to manage stress.
- Excellent verbal and written communications skills.
- Knowledge of Office tools: MS Word, MS Excel.
- Good Safety at Work habits.
- Good and respectful manners at work.

Job Reference: CGS08712