Income Assistant

**Salary**:£21,575 to £21,968
**Working Arrangements**: Full Time
**Hours of Work**:37 hours a week
**Status of Employment**:Permanent

This post closes at 11.59 pm on the date specified.

Berneslai Homes is a successful, award winning social housing provider and employer, managing homes on behalf of Barnsley Council. You’ll be joining us at a really exciting time as we’re on an ambitious transformation journey and we’ve developed a number of new positions to make sure we have the right resources and people to fulfil our vision**:_Creating great homes and communities with t_**_he people of Barnsley._**

Our ‘3 Cs’ values are at the heart of all we do here - we promise to always put the **Customer first**, have a **Can do **attitude to make change happen, and stay **Curious** to make sure we get things right. Working for us offers you a chance to embrace our values and play a real part in improving homes and communities throughout Barnsley.

**The Income Assistant role**:
**We’re looking for an Income Assistant to provide a responsive income management information and advisory service that is supportive to our customer needs and aids the sustainment of tenancies.

**Key duties and responsibilities of our Income Assistant**:

- Provide a responsive and non-judgemental service to customers’ enquiries or concerns on rental issues
- Complete tenancy checks and update the national database in accordance with the requirements of the Audit Commission tenancy fraud initiative
- Create rent and sundry accounts within the housing management IT software to ensure payments can be processed
- Advise and support internal services on rental issues in order to provide an effective customer and estate management service
- Be pro-active in the prevention and control of former tenants’ arrears by taking prompt recovery action in line with our policies and procedures

**What we’re looking for in our Income Assistant**:

- 4 GCSEs Grade 4 or above (A-C Grade), or equivalent qualification, or relevant experience
- Understanding of leasehold management
- A positive, flexible approach to team working
- Ability to organise and prioritise own workload with minimum supervision

**What you might be asking is, why work for us?**

We are proud to be an IIP Gold Accredited Organisation and we put our people first By joining Berneslai Homes, you will have access to a wide range of employee benefits including:

- Flexible Working Packages
- Excellent Pension Scheme
- Discounted Gym Membership
- Health & Wellbeing Checks
- Fantastic Training and Development Opportunities

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CVs will not be accepted.

**Job Types**: Full-time, Permanent