Income Assistant

**Salary**: £25,583 to £25,989 (Pro Rata)
**Working Arrangements**: Part Time
**Hours of Work**: Monday, Tuesday, Wednesday AM
**Status of Employment**:Permanent.

This post closes at 11.59 pm on the date specified.

At Berneslai Homes, we strive to be an ambitious, forward-thinking social housing provider and employer. Working for us offers you a chance to play a real part in improving homes and communities throughout Barnsley.

Managing around 18,000 homes on behalf of Barnsley Council, our ‘3 Cs’ values are at the heart of all we do here - we promise to always put the **_Customer first_**, have a **_Can do_** attitude to make change happen, and stay **_Curious_** to make sure we get things right.

We’re proud to announce that we are the first local authority to achieve the highest C1 grading from the Regulator of Social Housing following our recent inspection. This outcome means that we meet consumer standards as a landlord, identify when issues occur, and implement plans to prevent recurrence—demonstrating our commitment to providing high-quality homes and prioritising tenant safety, needs, and well-being.

**The Income Assistant role**:
We have an exciting opportunity for an **Income Assistant** to join our Income team where you’ll play a key role in providing a responsive income management, information and advisory service that is supportive to our customer needs and aids the sustainment of tenancies.

**Key duties and responsibilities of our Income Assistant**:

- Provide a responsive and non-judgemental service to customers’ enquiries or concerns on rental issues.
- Complete tenancy checks and update the national database in accordance with the requirements of the Audit Commission tenancy fraud initiative.
- Create rent and sundry accounts within the housing management IT software to ensure payments can be processed.
- Advise and support internal services on rental issues in order to provide an effective customer and estate management service.
- Be pro-active in the prevention and control of former tenants’ arrears by taking prompt recovery action in line with our policies and procedures.

**What we’re looking for in our Income Assistant**:

- 4GCSEs Grade 4 or above (A-C Grade) or equivalent, or relevant experience.
- A positive, flexible approach to team working.
- Ability to organise and prioritise own workload with minimum supervision.

**What you might be asking is, why work for us?**

We are proud to put our people first By joining Berneslai Homes, you will have access to a wide range of employee benefits including:

- Agile Working Packages
- Excellent Pension Scheme
- Discounted Gym Membership
- Health & Wellbeing Checks
- Fantastic Training and Development Opportunities

**Key Dates**

**Further Information**
- This post requires a Basic Criminal Record Check.
- CVs will not be accepted.