Housekeeping Supervisor

Housekeeping Supervisor
- JR-02845
- Rooms
- Full time
- Permanent
- Mandarin Oriental Ritz, Madrid

**Mandarin Oriental Ritz, Madrid** is seeking a dedicated **Housekeeping Supervisor** to join our Rooms Division and lead the housekeeping team in delivering immaculate rooms and public areas.

Are you a master of your craft, leading with pride and precision? Do you thrive in a dynamic, collaborative team that values integrity and excellence? At Mandarin Oriental, we embrace a growth mindset and are committed to creating extraordinary experiences. We invite you to become a part of our exceptional journey.

Mandarin Oriental Ritz, Madrid is an iconic 5-star luxury hotel located in the heart of the capital, renowned for its classic elegance and impeccable service. This luxurious Belle Époque palace, located in Madrid's famous Art Triangle and boasting over a century of history, is a symbol of style and elegance. Guests also enjoy an urban oasis with wellness and spa facilities, beautiful public areas and curated experiences designed for comfort and excellence—ideal for both leisure and business travelers seeking a distinguished stay in Madrid.

**About The Role**
As Housekeeping Supervisor at Mandarin Oriental Ritz, Madrid, you will support the Executive Housekeeper in managing daily housekeeping operations, ensuring rooms and public areas meet MO standards. You will supervise room attendants and support staff, perform quality inspections, coordinate with Front Office and Maintenance, and help deliver legendary cleanliness and presentation across the hotel.

**Key Responsibilities**
- Supervise, coach and schedule housekeeping staff; conduct daily briefings and ensure consistent execution of cleaning standards and procedures.
- Perform regular inspections of guest rooms and public areas to guarantee presentation, cleanliness and readiness; implement corrective actions when required.
- Manage linen, amenities and cleaning supplies inventory; report shortages, assist in stock control and liaise with Stores for replenishment.
- Coordinate closely with Front Office, Maintenance and F&B to handle arrivals, VIPs, maintenance issues and special requests.
- Train and develop team members on cleaning techniques, safety (HACCP/FLHSSE) and company standards; support performance management.
- Maintain and update housekeeping logs, lost & found records and maintenance reports; ensure compliance with hygiene and safety regulations.
- Promote a positive team culture, ensure compliance with company policies and contribute to continuous improvement initiatives.

**What We Expect From You**
- Strong interpersonal and problem-solving abilities.
- Excellent knowledge of luxury hotel housekeeping operations and guest service standards.
- Highly responsible, reliable and detail-oriented.
- Ability to remain calm, courteous, and solution-focused under pressure.
- A collaborative mindset, working seamlessly with multicultural teams.
- Minimum of 2 years of experience in luxury hospitality, ideally in housekeeping supervision or a similar role.
- Fluent in English and Spanish; additional languages are an advantage.

**Our Commitment To You**
- **Learning & Development**: Tailored programmes to support your professional growth.
- **MOstay**: Complimentary nights and attractive rates at Mandarin Oriental properties worldwide.
- **Health & Wellness**: Benefits and wellbeing programmes to support work-life balance.
- Retirement Plans, Staff Welfare Fund (Fondo Social), Flexible Compensation (including access to DKV), internal events and team-building activities.

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