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Commercial Operations Manager

hace 2 semanas

Madrid, España IFS A tiempo completo

Company Description

**Job Description**:
**Summary**

The Commercial Operations Manager - Global Business Operations helps IFS to execute on business goals by enabling effective change management to direct the design and implementation of core business reporting,systems and tools for commercially relevant business insight across the organization.

**Essential Duties and Accountabilities**

Responsibilities include, but are not limited to:
**Business Partnering**
- Act as trusted business advisor to senior executives by translating data into actionable insights, extracting key business messages to support strategic decision making

**Commercial business analysis**
- Sourcing and in-depth analysis of data for key KPIs and ad hoc business requirements
- Development of ad hoc reports / analysis as required by executive stakeholders
- Assisting with regular report preparation as required

**CRM solution management**
- Perform in-depth analysis to support Global CRM solution change recommendations for enhanced functionality or process changes, ensuring they are commercially practical
- Make strategic recommendations to enhance business value for Sales from CRM
- Provide business input to CRM version update / upgrade projects on behalf of Sales and ensure changes are implemented in line with the IFS Global operating model

**Reporting capability development**
- Develop and enhance reporting assets in line with business requirements
- Take a lead role on reporting projects, acting as the “bridge” between the business and technical teams to ensure understanding, accuracy and consistency across reporting assets
- Work with technical experts on reporting asset development, providing guidance on data sourcing approaches in line with the IFS Global operating model
- Research alternatives for extracting data as the basis of reporting to address business information requirements. Make recommendations for the most appropriate method to ensure consistency and clear understanding.

**Sales Forecast Dashboard business lead**
- Act as the business lead for the Sales Forecast Dashboard solution, to maximize business value gained from it
- Make recommendations for enhancements to the forecast dashboard solution in line with IFS business growth priorities, ensuring they have adequate business justification
- Work with technical support teams to drive resolution of current issues

**Process Definition and Enhancement**
- Develop processes to support the roll out of the IFS Global operating model
- Drive cross functional initiatives in cooperation with Global and Regional functions

**Qualifications**:
**Overall Required Competence**
- Exceptional problem-solving skills underpinned by strong systems-based technical and analytical skills, with strong focus on data structuring and analytics
- Ability to manage complex topics across the complete business landscape and operating functions
- Strong presentation skills. Ability and confidence to interact with both internal and external customers
- Must be able to handle confidential information appropriately
- Tenacious approach with a strong will to see projects through to completion
- Ability to inspire positive change

**Required Education & Experience**

**Essential**:

- 5+ years’ or equivalent experience in a business operations / sales operations or related business support role, ideally in an international matrix-style organization with virtual working environment
- University degree or comparable professional experience
- Professional fluency in English

**Desirable**:

- Basic understanding of information technology, data structuring and analytics trends concepts and developments, with an interest in learning more
- Post graduate qualification, such as MBA, or professional accounting qualification desirable
- Proficiency in additional languages are a plus

Additional Information

At IFS you will work in a growing, global enterprise software company where informal hierarchies promote simplicity and trust with responsibility. We strive to deepen our expertise by taking on challenging and varying work assignments in a collaborative environment together with committed colleagues.

With professionalism and a strong customer focus in everything we do, from R&D to Sales and Consultancy, we are proud to serve world-class customers all over the globe with our leading products.

We are an equal opportunity employer and value diversity.

Locations other than Staines, London considered. Location with timezone in Western Europe preferred.