Second Level Technical Support

hace 1 semana

Barcelona, España Technogym A tiempo completo

Second Level Technical Support **Location**:Barcelona, B, ES **Function/Branch**:Operations **Type of contract**:Permanent Employee Our CompanyTechnogym inspires **70 million daily users** to train using our **innovative & engaging solutions for fitness, sport and health**. By promoting the **Healthness lifestyle** of exercise, a balanced diet, and a positive mental approach, AI Tracking & Longevity, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026.Suppose you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams. In that case, you have the **right spirit to join Technogym because you have the IMBESTIO** You will naturally fit our culture if you work out and live a healthy lifestyle, are proactive, determined, and are digitally savvy. Move with us for a better worldYour RoleIf you have a solid managerial background in After Sales and you are obsessed with ensuring care user satisfaction, this is the position for you One of Technogym’s main goals is "Satisfying 100% of our customers and end-users." Our Services teams are always aiming to improve their service performance, to provide the best fitness experience anywhere.We are looking for proactive, process driven **Second Level Technical Support in Barcelona**. In this role, you will support Technical team in complex equipment issues dealing with customers, and support and coordinate Technicians in the field. You will be responsible for the certification and training of Technicians. You will have a crucial role in improving the effectiveness and efficiency of repair activities in the field, thereby helping to ensure outstanding customer satisfaction.Your Impact- Support Technicians in the field to ensure the most effective and efficient performance in executing jobs. - Support Technical Call Centers and Field Technicians in complex equipment issues dealing with customers. - Act as a key element of the problem-solving process by ensuring a timely technical feedback from the market. - Collaborate in proactively managing customer complaints and issues, by participating in the analysis of the root cause of the problem to drive technical resolution. - Collaborate in auditing Technicians’ field performance and process adherence, highlighting improvement areas, providing feedback and developing action plans to close gaps. - Analyze data to prevent/identify potential issues with products/technicians. - Oversee the certification and training of Technicians. - Ensure customer data accuracy on the Install base systems. About You- 3-5 years’ experience in a similar role. - Degree in Engineering or similar. - Experience in Problem Solving/5 Whys/Root Cause Analysis. - Extensive experience in mechanical and electronic components. **What We Offer** - Permanent Contract. - Flexible Work Time. - 50% Gym Membership Reimbursement. - Tickets Restaurant. Technogym is an Equal Opportunities Employer

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