Membership Executive

**Company Description**
Work smart, have fun and make an impact

**Our purpose is to guide all companies toward a sustainable world.**EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.

Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.

Learn more about our team and culture on EcoVadis careers page.

Duties include (but are not limited to):
**Market management and development**:

- Manage our existing Nordics & Benelux markets of customers with the aim of maximizing revenue, driving upsell and upgrades & improving customer experience and driving sustainability improvements
- Use available data to drive targeted actions to achieve objectives

**Improve and implement**:

- Develop content to improve value perception at scale, such as hosting webinars to target specific customer groups and to drive interest in our different solutions and upsell as well as following up on the revenue generated from them

**Communicate**:

- Coordinate with frontline teams to open further opportunities for upsell, and to ensure content relating to upselling & value perception is effective
- Communicates value to customers on regional initiatives
- Clearly track and communicate the progress of monthly/quarterly initiatives & results to internal and external stakeholders
- Prepares technical reports on accounts/market status by collecting, analyzing, and summarizing complex information and trends in a concise and clear manner
- Share best practices, success stories and lessons learned with global colleagues
- Escalate feedback to the appropriate business unit or process manager to drive process and product improvements and improve the customer experience

**Be pro-active**:

- Identify and suggest process improvements to improve team efficiency
- Identify opportunities for automation, such as cadences, to reduce manual work and improve efficiency
- Identify additional revenue opportunities to develop the rated company offering
- Represent the voice of the rated customer within EcoVadis

**Qualifications**
- Minimum 2 years experience in Customer facing roles such as Business development or SDR (Sales Development Representative)
- Experience in sales or upselling/inside sales - comfortable with proactive outreach to EcoVadis network members
- Passion for excellent customer service
- Comfortable dealing with unhappy customers
- Ability to interpret data to identify actions
- ** Fluent in English & Dutch**. Other languages are a plus
- Digital marketing experience a plus
- Comfortable presenting to large groups
- Team player
- Autonomous and proactive
- Experience with Salesforce or CRM software preferred
- Comfortable working in a fast paced, high-growth environment
- Enthusiasm and motivation to improve customer experience
- Proactive in suggesting, designing and implementing ideas and improvements

**Additional Information**
Location**:Barcelona - Hybrid** (4 days a month from the office)
Start date: ASAP
Contract of Employment - Full time

**Benefits**:

- Support with all the necessary office and IT equipment
- Flexible working hours
- Wellness allowance for mental and physical wellbeing
- Access to professional mental health support
- Referral bonus policy
- Learning and development
- Sustainability events and community involvement
- Peer recognition program
- Employee-led resource groups
- Hybrid work organization (from the office or from home)
- Remote work from abroad policy
- Meals and Transportation Vouchers (Cobee card)
- Dental Benefits
- Life & Accident Insurance + Private Health Insurance
- Paid employee volunteer day
- Paid moving day (1/year)
- Time off: 1 Community Service Day + 1 Personal Day
- Summer Hours in July and August (36 hours per week)
- Hybrid Monthly Allowance for electricity and Internet