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**Working at **papernest**: definition.** Some people will mention the ambitious challenges, others the incomparable team spirit, or even the lively work atmosphere, perhaps all of them. One thing is for sure: we never get bored. What drives us: setting our next challenges, overcoming obstacles one by one and surpassing our goals. How do we do this? By choosing long-term success over short-term convenience; by valuing the efforts of each one and by offering our employees the opportunity to improve and develop themselves. As you have understood, things move fast here. We're looking for talent who will contribute to our growth today and, above all, who are ready for tomorrow's feats. **But what exactly is **_papernest_**?** It is **THE** solution that revolutionizes the management of your contracts and subscriptions. **To move** all your arrangements with you, **save money** on your housing bills, and **optimize your daily subscriptions**. All this is **for free **in a few minutes, online or over the phone. Eight years after our launch in 2015 in Paris, more than 1,5 millions users in France, Spain and Italy, a growth from 2 to 900 employees, the opening of 3 new offices in Reims, Barcelona and Warsaw, we are now at a turning point in our growth with the upcoming launching of thrilling projects. And, as with us _"never 3 without 4"_, we are proud, for the fourth consecutive year, to be part of the FrenchTech 120. Are you ready to join the adventure ? **️As an IT Support Technician, you will**: Join our IT team, led by Carles, and work at the papernest offices in Barcelona. You will be required to: - Support our employees IT needs - Setup, maintain and repair workstation hardware and software - Manage and monitor offices network infrastructure - Evaluate and escalate issues and requests - Maintain IT equipment inventory - Document IT processes - Manage internal tools **About you**: - Strong English language proficiency, equivalent to a CEFR C1 - Associate's degree in a field related to IT or equivalent experience - At least two years of experience as an IT support technician doing: - End-user support through ticketing - Workstation hardware and software setup, maintenance and repair - Troubleshooting for software, hardware and layer 1, 2, 3 network issues - IT inventory management - IT documentation - End-user guides and training - Fundamental systems administration knowledge of: - Microsoft AD DS - Cloud computing - PowerShell - SSO - MDM - Fundamental network administration knowledge of: - The TCP/IP model (specially layers 1, 2 and 3) - DHCP - DNS - VLAN - VOIP - SSL and IPSEC VPN - Fundamental IT security knowledge of: - Firewall policies and rules - Network and system access control best practices - Fundamental ITIL knowledge of: - IT documentation - IT best practices **What we offer**: **By joining papernest you will benefit from a package composed of**: - Stock options (BSPCE) - Bonus on OKR - Sanitas health insurance, covered at 50% by papernest - Flexible Remuneration System, allowing you to dedicate a part of your salary to tax free services (restaurants, childcare, transport,...), and thus save money **... and you will be part of a working environment which is**: - **Flexible** thanks to a remote friendly policy (possibility of 2 days of home office per week) - **Inclusive**, everyone has their place at papernest, and with more than 46 different nationalities, it is not uncommon to start a sentence in English et de la finir en Français o en español - **Comfortable,** with incredible offices and 1500 m2 of terraces and garden, all 5 minutes from the beach, perfect for sunny lunches - **Team oriented** with regular events and team buildings - **Exciting and challenging**, where you will find the necessary resources to develop your skills thanks to - our internal mobility policy - our Pluralsight training courses to benefit from quality hard skills training - Tech Fridays - a day during which all sprints are dedicated to innovation, pure technical projects and continuous learning - **Tasty** : free breakfast every Tuesday **Hiring process**: - First call with Clara, from the recruitment team - A technical interview with Carles, our Team Lead IT Support - An interview with Andrea, our Head of Infrastructure If this is your challenge, don't miss it We look forward to meeting you, no matter your gender, race, age, religion, disability, or sexual orientation. Our selection processes and workplace are inclusive and adapted for everyone.
