Supply Chain Customer Experience Apprentice

hace 5 días


Barcelona, España Firmenich A tiempo completo

**Location**: Barcelona, Spain

**Key Responsibilities**:
Drive analysis and identify opportunities to improve customer experience; both qualitative/quantitative data

Engage with the main stakeholders to capture insights (e.g. Commercial, Regional owners, )

**Project Management**: participate and support on key projects

**Performance Management**: Setup an harmonized KPIs framework

Provide support on Customer Experience efficiency programs

Asses and propose metrics to ensure process compliance & sustainability

To define actions plans for continuous improvement the customer experience.

**Training**: Design and implement a global training program

**We value**:
Passionate about data analysis, technology and data visualization.

Analytical and problem-solving skills.

Fast learner and continuous improvement minded.

Advanced level of Excel and Office 365 suite.

Good communication / Reporting skills

Quick learner capable of multi-tasking

Advanced level of English

**We offer**:
High Challenge and High Reward environment

To be active member of the transformation journey

Work in close proximity to our business in a global an intercultural environment

To be part of an agile and innovation organization

Possibility to be in close interaction with our customers

1 year apprenticeship type of contract



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