Supply Chain Customer Experience Apprentice
hace 5 días
**Location**: Barcelona, Spain
**Key Responsibilities**:
Drive analysis and identify opportunities to improve customer experience; both qualitative/quantitative data
Engage with the main stakeholders to capture insights (e.g. Commercial, Regional owners, )
**Project Management**: participate and support on key projects
**Performance Management**: Setup an harmonized KPIs framework
Provide support on Customer Experience efficiency programs
Asses and propose metrics to ensure process compliance & sustainability
To define actions plans for continuous improvement the customer experience.
**Training**: Design and implement a global training program
**We value**:
Passionate about data analysis, technology and data visualization.
Analytical and problem-solving skills.
Fast learner and continuous improvement minded.
Advanced level of Excel and Office 365 suite.
Good communication / Reporting skills
Quick learner capable of multi-tasking
Advanced level of English
**We offer**:
High Challenge and High Reward environment
To be active member of the transformation journey
Work in close proximity to our business in a global an intercultural environment
To be part of an agile and innovation organization
Possibility to be in close interaction with our customers
1 year apprenticeship type of contract
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