Solutions Engineer

At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their educations and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:
We are looking for an experienced, articulate, and passionate education technologist to become a Solutions Engineer (SE) having the primary objective of helping guide prospective customers in their Instructure Learning Platform evaluation process. Specifically, evaluations of Canvas LMS, Canvas Studio, Canvas Catalog, Portfolium by Instructure, and Impact by Instructure.

SEs are the primary knowledge resource for the sales team. They are responsible for identifying deployment and technical issues for assigned accounts during the pre-sales process, considering creative solutions and establishing and maintaining strong relationships throughout the sales cycle. Working in collaboration with their assigned Regional Directors (RDs) and Channel Partners, SEs play an essential role in the sales process, acting as technical advisor and product advocate; thoughtfully considering customer needs to arrive at a best solution.

THIS POSITION CAN BE WORKED REMOTELY IN THE UK OR SPAIN

**What you will be doing**:

- Present the Instructure Learning Platform as a product (and as a partner) to all stakeholders, from shallow to deep, from storytelling to technical deep-dives.
- Develop and deliver tailored product demonstrations that are simple but engaging.
- Discover and analyse individual customer goals and challenges and map those back into the appropriate Platform solution(s).
- Analyse technical requirements in RFIs/RFPs and determine which Instructure solutions, services and partners will be required to meet the client needs.
- Respond to functional and technical elements of RFIs/RFPs (experienced Sales Engineers are successful at addressing client needs during very competitive RFI/RFPs).
- Convey customer requirements to leadership.
- Successfully conceptualise and communicate about how products and services affect opportunities and sales exposure within an organisation and the education space.
- Understand and document customer requirements to support a successful evaluation, proof of concept and implementation.
- Track progress on projects through consistent record-keeping and knowledge-sharing.

**Here is what you'll need to know/have**:

- Applied understanding of teaching, instructional design, or education administration. Experience in software sales or educational technology a plus.
- Technical understanding of education technology, web technology, systems integration, SaaS, student information systems, APIs, etc.
- Self-motivated, self-reliant, collaborative, and communicative.
- Articulate and compelling presentation skills with the ability to present to a wide range of stakeholders, both virtually and face to face and in casual and high stakes scenarios. Will also be expected to present and support trade shows.
- Fluency in English required. Bilingual or multilingual preferred.
- Excellent communication skills in speech and writing, tailored for the audience.
- Organised and analytical, able to eliminate sales obstacles through creative and adaptive approaches.
- Comfortable in the dynamic atmosphere of a fast-paced tech company with a rapidly expanding customer base.
- Experience with channel sales and partnerships a plus.
- Experience working in EMEA countries outside of Europe (ex. Africa or Middle East) a plus.
- Must be prepared for extensive travel if/when conditions permit, with access to a nearby airport. Once Covid-19 restrictions are lifted, travel requirements are expected to return to pre-pandemic levels (up to 60%).

**Get in on all the awesome at Instructure**:

- Excellent benefits and perks because we want you to be happy and healthy: business travel insurance, contribution to your health and fitness/welfare, life insurance, tuition reimbursement and more
- Active support for your professional development utilising online and in person learning opportunities, mentoring, and a hands-on approach to management by managers who actually care.
- Company-provided laptop
- Most importantly, you get to work with a tight-knit team who embrace innovation and are committed to being excellent at what they do.

We’ve always believed in hiring the most awesome people and treating them right. We know that the more diverse we are, the more diverse our ideas will be and when we openly welcome those ideas, our environment is better and our business is stronger.

**All Instructure employees are required to successfully pass a background check upon being hired.