Operations Manager

hace 1 semana

Palma de Mallorca, España MTS Globe Spain A tiempo completo

We are looking for an Operations Manager to join our team in Mallorca, for giving operational support to one of our biggest customers (tour operator) in all our destinations in Spain.

Key responsibilities:

- Service quality management.
- Develop and execute operational strategies to ensure efficient and cost-effective processes with high level clients service.
- To be in coordination with the Operations team in different destinations providing guidance.
- Collaborate with cross-functional teams to streamline process and improve overall business performance.
- Monitor and manage key performance indicators (KPIs)
- Ensure compliance with local regulations and standards.
- Identify and implement process improvements to enhance productivity and customers satisfaction.
- Supervise transfer compliance and the branding of vehicles in the destinations.
- Contact with transfer providers to ensure quality of services.
- Risk management and escalation (e.g; strike, fires, floods, etc.), in the event of unforeseen circumstances.
- Manage claims and incidents related to customer’s operations.
- Minimum 2 years of experience in a similar role.
- Experience working with tour operators and incoming services.
- Bachelor’s degree in Tourism or similar.
- High level of English (native level). Spanish will be a plus.
- Advanced knowledge of Microsoft Office.
- Willing to travel
- Strong leadership and people management skills.
- Exceptional problem-solving and decision-making abilities.
- Excellent communication and interpersonal skills will be deeply considered.

  • Operations Manager

    hace 1 semana

    Palma de Mallorca, España Reinschiff Yacht Management A tiempo completo

    **About Reinschiff Yacht Management**: Reinschiff Yacht Management is a leading provider of high-quality yacht management and maintenance services. We pride ourselves on our commitment to excellence, delivering unparalleled service standards and ensuring our clients have a seamless and enjoyable yachting experience. We are currently looking for a dedicated...

  • IT Operations Manager

    hace 5 días

    Palma de Mallorca, España Tyche Group A tiempo completo

    Estamos en la busqueda de incorporar un **IT Operations Manager** con experiência en administración de sistemas, comunicaciones, cloud y Ciberseguridad. Esta posición liderará la gestión del equipo local y en los destinos de Cancún, (MX) y Punta Cana (RD), que gestionan la operación de la infraestructura de sistemas a nível corporativo y la...

  • IT Operations Manager

    hace 6 días

    Palma de Mallorca, España TYCHEGROUP Majestic Resorts A tiempo completo

    Estamos en la busqueda de incorporar un **IT Operations Manager** con experiência en administración de sistemas, comunicaciones, cloud y Ciberseguridad. Esta posición liderará la gestión del equipo local y en los destinos de Cancún, (MX) y Punta Cana (RD), que gestionan la operación de la infraestructura de sistemas a nível corporativo y la...

  • Restaurant Operations Manager

    hace 4 días

    Palma, España beBeeOperations A tiempo completo

    Job Overview: As a strategic operations leader, you will work closely with the Restaurants and Bar Manager to drive departmental success. This role is responsible for implementing operational strategies and ensuring brand standards are met. Lead your team with a strong focus on day-to-day operations. Supervise F&B shift operation, maintaining quality and...

  • Operations manager

    hace 1 semana

    Palma De Mallorca, España Nautipaints Group A tiempo completo

    Acerca de la compañía: Nautipaints es una de las empresas pioneras en el sector náutico en Baleares. Fundada en 1971 como Nauti Pesca Can Miquel, desde nuestros inicios nos hemos caracterizado por ofrecer servicio, calidad y competitividad. En 1997 ampliamos nuestra actividad con la creación de la división de pintura y mantenimiento de embarcaciones,...

  • Operations Manager

    hace 1 semana

    Palma de Mallorca, España Nautipaints Group A tiempo completo

    Acerca de la compañía: Nautipaints es una de las empresas pioneras en el sector náutico en Baleares.Fundada en 1971 como NautiPesca Can Miquel, desde nuestros inicios nos hemos caracterizado por ofrecer servicio, calidad y competitividad.En 1997 ampliamos nuestra actividad con la creación de la división de pintura y mantenimiento de embarcaciones,...

  • Operations Manager

    hace 1 semana

    Palma de Mallorca, España Nautipaints Group A tiempo completo

    Acerca de la compañía: Lea atentamente toda la información sobre esta oportunidad y luego utilice el botón de solicitud de abajo para enviar su CV y su candidatura.Nautipaints es una de las empresas pioneras en el sector náutico en Baleares. Fundada en 1971 como NautiPesca Can Miquel, desde nuestros inicios nos hemos caracterizado por ofrecer servicio,...

  • Operations Manager Ground Support Equipment

    hace 7 días

    palma de mallorca, España HiSERV GmbH A tiempo completo

    Since 2017, HiSERV has been transforming the GSE (Ground Support Equipment) market through outstanding quality, high flexibility, and fair, transparent pricing. We manage and offer our customers a young, modern fleet of more than 14,000 units. With short-term rentals, pay-per-use models, and real-time tracking, we optimally meet our customers' needs. Our...

  • Land Experience Operations Supervisor, Balearic

    hace 5 días

    Palma de Mallorca, España Costa Med A tiempo completo

    Costa Med is a company providing land experiences to the tourists arriving by cruise ships. **TASKS AND RESPONSIBILITIES WITHIN THE COMPANY PROCESSES**: - maintains relations with local suppliers (buses, guides, sites, hoteliers, restaurateurs) and is responsible for reconfirming bookings, buses, guides, etc. in cooperation with the Land Experience...

  • Branch Operations Assistant

    hace 3 días

    Palma de Mallorca, España Indie Campers A tiempo completo

    **About us** Indie Campers is the global leader in road-trip travel, operating one of the largest campervan and RV fleets worldwide. With a growing presence across Europe, North America, and Oceania, we are a fast-scaling company on a mission to make travel more connected, meaningful, and accessible to everyone. The City Lead plays a vital role in...