Floor Manager

**ABOUT THE BRAND**

At Karl Lagerfeld, we are driven by Karl’s mantra: “Embrace the present and invent the future.”

Always contemporary and forward-looking, the House of KARL LAGERFELD shares the creative vision and design aesthetic of its iconic founder, Karl Lagerfeld.

We are the only fashion house that carries Karl’s name on its door and we strive to live up to this responsibility in everything we do, every day, with the utmost joy and passion.

Our headquarters in Paris and in Amsterdam are home to a highly diverse and driven team of KARL family members that hail from over 25 countries. Together, we aim to create meaningful stories and product concepts that connect to Karl’s world and iconic attributes.

Women’s ready-to-wear, bags, small leather goods and underwear are managed directly from our Amsterdam headquarters, while other categories, including menswear, footwear, fragrances, eyewear and more, are developed with best-in-class licensing partners.

We connect with our consumers on multiple levels, ensuring that our online and offline approach goes hand in hand. We thrive to maximize consumer engagement via more than 200 KL stores worldwide, our premium wholesale partners, and our strong digital footprint, spearheaded by our KARL.COM flagship store, which reaches 96 countries. Our digital channels currently represent more than 30% of our overall full-price business.

We are a dynamic, fast-growing and inclusive company built on professionalism and strong values. At KARL LAGERFELD we’re committed to working toward the highest standards of sustainability and integrity across all areas of our business,. In 2019, KARL LAGERFELD joined as a founding member of the Fashion Pact, a global sustainability initiative seeking to transform the fashion industry through objectives in three areas: climate, biodiversity and ocean protection.

**Position purpose**

Optimizing the sales and profits and ensuring customers gain a great retail experience in the KL store. Ensure that the KL rules and procedures are met in the absence of the Store Director. A leading commercial function focused on the organization of all activities within a KL store. Within the objectives of KL, the Floor Manager achieves optimal selling of KL products by the effective use of his / her available resources. During the absence of the Store Director taking over control and responsibility.

**Key accountabilities**:

- ** Finance**:

- The Floor Manager works in a result-oriented environment and can put KPIs into action that lead to set goals. Is aware of store targets and drives the team to achieve them.
- Motivates the team and manages the floor to achieve daily and weekly targets
- Controls the budget for theft and loss
- Control absenteeism
- Administrative work
- **
Operational**:

- The Floor Manager makes sure the guidelines of Karl Lagerfeld are met within all operational aspects. The operational proceedings include work focused on store atmosphere, POS transactions, stock, and the back of the house. Also the procedures and processes of Health and Safety, Theft, and Loss prevention.
- Procedures and guidelines are met
- Responsible for correct communication and that it is understood and performed correctly by the team (promotions, VM, HR, etc.)
- Making sure that VM standards are met
- Training and coaching of the team about Health and Safety and Theft and Loss
- **
People**:

- This involves supporting responsibility for motivating the team and recognizing potential and development opportunities. The Floor Manager is responsible for the accumulation of knowledge of the team by using the House of Karl Manual and other sources.
- Development and keeping a highly qualitative team
- Daily coaching of employees using all the tools provided by the company including product manuals, VM guidelines
- Feedback and recognition are given to the team individually to generate motivation and development
- Regular updates are given to the Store Director about team members

**JOIN #TEAMKARL**
- At #TEAMKARL, everyone has the freedom to give their opinion, grow in their career and be part of a genuinely caring and inclusive team. We welcome people from all backgrounds, with different perspectives, ideas and experiences to work with us._