Customer Service Representative

**Key Responsibilities**:

- Manage client orders through Salesforce and SAP to ensure accuracy and timely processing.
- Coordinate closely with internal departments to ensure timely deliveries to clients.
- Oversee seed stock levels and manage purchasing orders with the Andijk facility headquarter in NL
- Ensure accurate tracking and forecasting of inventory levels to meet client demand.
- Support the shipment of samples seeds between the R&D and marketing teams
- Collaborate with the logistics team to ensure effective distribution and delivery schedules.
- Optimize supply chain processes to improve efficiency and reduce delays.
- Handle all financial transactions with clients, including payments, credits, and insurance management, as needed.
- Support to finance department in terms of handling all financial transactions with clients, to ensure a good functioning between client and company in this regard.
- Ensure compliance with finance policies and maintain accurate financial records.
- Support clients with post-sale processes by ensuring accurate and timely invoicing.
- Provide ongoing assistance for client inquiries and resolve customer-related issues promptly.
- Serve as a critical the main point of contact for clients, ensuring clear and consistent communication.
- Build and maintain positive client relationships, ensuring customer satisfaction and loyalty.
- Manage client claims effectively, coordinating with relevant teams to provide timely resolutions.
- Ensure that all claims are documented, processed, and communicated to clients in an efficient and professional manner.

**Requirements**:
- Experience with forecasting tools, Salesforce, and SAP for order processing and management.
- Background in logistics or supply chain management, with an understanding of stock control and purchasing processes.
- Strong financial acumen, with experience managing payments, credits, and insurance operations.
- Excellent communication skills with a customer-focused approach.
- High level of accuracy and attention to detail.
- Ability to multitask and work effectively under tight deadlines.

**Too seed the future, you must bring the following skills**:

- You have a bachelor (HBO) degree.
- You preferably have at least 2 years of experience in a similar role with similar responsibilities.
- You are fluent in spoken and written **English & Spanish, **speaking another language is a plus.
- You are a team player, have a hands-on mentality and are entrepreneurial.
- You are curious and always, together with your colleagues, finding new ways to improve.
- You find it important to provide and maintain a high service level.
- You are result and target driven and know how to keep an overview of all the tasks you have to perform.
- You are interested in ICT and know how to master systems quickly. Knowledge of the ERP.
- You are flexible and have no problem adapting your workday to the time zone of the customer.

**Reasons to develop your talents within KWS Vegetables**:

- You will be working for an international and fast-developing company that produces the very best seed.
- A fantastic opportunity to develop your work experience in a global organization.
- You get lots of freedom and responsibility to get the job done.
- Your working environment is very inspiring and consists of a diverse and growing team of experienced gurus and young talents.
- You’ll get a competitive salary.
- Follow the fresh trial and grow yourself. Thanks to our team of vegetable seed specialists and our adventurous and pioneering spirit, we’re seeding the future

**Join the Vegetable Squad**
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About KWS

KWS is one of the world’s leading plant breeding companies. Over 5,000 employees in more than 70 countries generated net sales of around €1.8 billion in the fiscal year 2022/2023. A company with a tradition of family ownership, KWS has operated independently for 165 years. It focuses on plant breeding and the production and sale of seed for corn, sugar beet, cereals, vegetables, oilseed rape and sunflower. KWS uses leading-edge plant breeding methods to continuously improve yield for farmers and plants’ resistance to diseases, pests, and abiotic stress. To that end, the company invested more than €300 million last fiscal year in research and development.