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Our Destination Management services form the core of our business. We take care of everything from ground support, hotel bookings, sightseeing, restaurants, and local guides; all while providing 24/7 customer support so that travellers from over 50 countries can enjoy memorable travel experiences worry free.
The **HRes Coordinator (Reservations Executive) **will support Iberia market by confirming hotels within the agreed specifications (e.g., Budget, Quality, Deadlines) maintaining a constant relationship with sales, procurement, and local suppliers.
**Key activities**
- Hotel reservation: all kinds of hotel reservations and services for all AD HOC and MICE groups, FIT, Series pre bookings, local sales.
- Make reservations and follow up with suppliers.
- Ensure the delivery a high level of service to the group’s sales teams, confirming reservations within deadline and maximizing profit via the booking system.
- Ensure daily priorities, as defined by the supervisor or manager.
- Ensure priority list, check update and new coming tours.
- Prioritize business to properties according to procurement strategy, hotels with partner agreement and group allocation (efficient usage of allocation).
- Provide booking advice to other sales offices within established guidelines
- Coordinate and handle inquiries from sales offices, suppliers and other inbound departments
- Negotiate rates, supplements, free pax policy, prepayments, and cancellation policy.
- Optimize the usage of the web booking tool & overbooking.
- Professional hotel and tourism qualification or working experience in the travel or hotel industry.
- Fluency in English.
- Ability to communicate on all levels and in a multi-cultural environment.
- Excellent problem-solving skills both proactively and ongoing.
- Ability to work within high-pressured environment
- Strong analytical and organizational skills
- Ability to prioritize and qualify work
- Proven ability to negotiate
- Proficient in all Microsoft programmes
