Room Service Coordinator

hace 1 día

Madrid, España Mandarin Oriental Hotel Group A tiempo completo

**Room Service Coordinator**

With more than 300 colleagues, we are seeking Room Service Coordinator with the passion to deliver the best service and exceed our guest’s expectations.

**The Company**

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most prestigious hotels and resorts. The Group now operates or has under development 41 hotels with more than 11,000 rooms in 25 countries in key business and leisure destinations.

**The Hotel**

Renowned Parisian designers Gilles & Boissier, have created a sophisticated residential design for the 100 rooms and 53 suites, including several one-of-a-kind specialty suites, featuring unique design elements inspired by the hotel’s historic connections to the city, Spanish culture and art.

With a stunning and meticulous restoration that celebrates César Ritz’s pioneering spirit, a prestigious central location, five restaurants and bars overseen by one of Spain’s most celebrated chefs and exceptional leisure and wellness facilities, Mandarin Oriental Ritz, Madrid is set to become the city’s most luxurious hotel.

**Responsibilities**
- Have a good understanding of the outlet’s concept and food and beverage offerings and be able to verbally explain those to guests.
- Ensure that mise en place is completed shift to shift and during service in order to provide an efficient service. This includes cleaning tasks in front and back of house as well as polishing and assembling of equipment.
- Have a good skills picking up the phone and speaking with the guest.
- Send the guest order immediately to infrassys system
- Know our in room service menu and our specialty dishes.
- Record all orders in our document of control.
- Be able to operate the required steps on the point of sales system in order to process food and beverage orders.
- Properly up-sell services and products to our guests by phone, enhancing service and generating increased revenue.
- Perform any tasks relating to billing according to hotel standards and cashiering policies.
- Conserve all outlet equipment and utensils in good conditions by proper day to day handling of all applicable utensils and by carrying out required side duties as assigned.
- Assist in picking up all required stocks, including linen, beverage, trolley, dried goods and others and arrange them accordingly..
- Be able to prepare the set up of the trolleys for the shift.
- Good experience for do a good service and know what to do every moment.
- Create WOW moments to surprise and delight guests during the stay.

**Requirements**:

- Degree or Higher National Diploma in Hospitality/
- Experience as server in a high-volume hotel with highest levels of service is preferred.
- A minimum of 1 year of experience working as server in Michelin Star restaurant or in Five Star Hotel.
- Ability to understand guest needs and to deliver superior customer service.
- Basic computer skills including MS Office is preferred.
- Ability to understand effective approaches of communication with different individuals.
- Availability to work on night shifts.
- Good command in Spanish & English, knowledge in other languages is an advantage.

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