Technical Support Engineer
hace 6 días
Join our dynamic Cloud Protection Cybersecurity team as a Technical Support Engineer and be part of securing the digital future. In this role, you'll be provide support for our global cloud protection services. We're looking for someone who likes solving complex technical challenges and genuinely enjoys helping clients navigate cybersecurity solutions.
Your strong communication skills in English will be essential as you interact with clients worldwide, turning technical concepts into clear, actionable solutions. While the role includes on-call responsibilities, it offers exciting opportunities to work with cutting-edge cloud security technologies and grow your expertise in a rapidly evolving field.
If you combine technical aptitude with a customer-first mindset and are ready to make a real impact in the cybersecurity landscape, we'd love to hear from you.
**In this role, you will**:
- Provide first-level technical support for the cloud protection cybersecurity service, which includes troubleshooting and resolving customer issues related to the service
- Availability for on-call duty during evenings, nights, and weekends.
- Provide timely and effective solutions to meet customer needs
- Work closely with customers and internal teams to ensure timely resolution of customer issues
- Collaborate with the development team to identify and resolve technical issues in the service
- Create and maintain technical documentation, such as user guides and knowledge base articles
- Provide product feedback and suggestions for improvements to the service manager
- Participate in customer meetings and conference calls to provide technical expertise and support
**This is how you’ll win us over**:
- Bachelor’s degree in computer science or related field
- 2+ years of experience in technical support or related field
- Commitment to fulfilling in on-call rotations for 24x7 support.
- Technical background in cloud cybersecurity
- Experience with cloud computing technologies such as AWS or Azure
- Excellent verbal and written communication skills in English
- Ability to work independently and as part of a team
- Experience with ticketing systems, such as Jira or ServiceNow
**Preferred**:
- Understanding of network protocols and packet analysis
- Experience with cloud security solutions, such as CNAPP, cloud security posture management, and cloud workload protection platforms.
- Familiarity with compliance standards such ISO 27001
- Relevant technical certifications, such as CCNA, CompTIA Security+, Azure or AWS Certified
**What do we offer?**
- An environment where everyone can bring their whole self to work and feel a sense of belonging.
- A workplace that values curiosity and guarantees continuous learning, with development opportunities for both personal and professional growth.
- Share matching programs to become a shareholder of Siemens AG.
- At Siemens, we promote equal opportunities for all individuals, regardless of gender, identity, sexual orientation, ethnicity, age, (dis)ability, neurodiversity, or any other characteristic. We believe that diversity drives our success, and we strive to create an inclusive environment where everyone feels a sense of belonging and has the opportunity to grow and develop professionally. Our _Equality Plan_, in line with current legislation, ensures fair and transparent treatment, and we are committed to continuously building a more equitable and diverse workplace._
- #LI-DL #LI-HYBRID_
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