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Technical Support Engineer
hace 2 semanas
**Job ID**:
- 366973**Company**:
- Siemens S.A.**Organization**:
- Cybersecurity**Job Family**:
- Cybersecurity**Experience Level**:
- Early Professional**Full Time / Part Time**:
- Full-time**Remote vs Office**:
- Hybrid (Remote/Office)**Contract Type**:
- Permanent- We are seeking a highly motivated and skilled
- **Technical Support Engineer** to join our**Key Responsibilities**:
- Provide first-level technical support for the cloud protection cybersecurity service, which includes troubleshooting and resolving customer issues related to the service
- Provide timely and effective solutions to meet customer needs
- Work closely with customers and internal teams to ensure timely resolution of customer issues
- Collaborate with the development team to identify and resolve technical issues in the service
- Create and maintain technical documentation, such as user guides and knowledge base articles
- Provide product feedback and suggestions for improvements to the service manager
- Participate in customer meetings and conference calls to provide technical expertise and support.
**Requirements**:
- Bachelor's degree in Computer Science or related field
- 2+ years of experience in technical support or related field
- Strong technical background in cloud cybersecurity
- Experience with cloud computing technologies such as AWS or Azure
- Excellent verbal and written communication skills in English
- Ability to work independently and as part of a team
- Experience with ticketing systems, such as Jira or ServiceNow.
**Preferred**:
- Understanding of network protocols and packet analysis
- Experience with cloud security solutions, such as CASB, cloud security posture management, and cloud workload protection platforms
- Familiarity with compliance standards such ISO 27001
- Relevant technical certifications, such as CCNA, CompTIA Security+, Azure or AWS Certified.- #LI-HYBRID #LI-VVG
