Digital Platform Expert

At ING we are looking for a Digital Platform Expert
**Your role and work environment**:
In the Everyday Engagement tribe, we aim to be the digital platform our customers brag about while we have a lot of fun
We are looking for the best-in-class customer experience in our digital channels to keep the virtuous circle moving fast from the best customer experience to a boost in digital contacts, recommendation and sales.
For that purpose, we need to bring customer perspective and preferences, prioritize high customer value initiatives and maximize our customer impact in an omnichannel landscape.
We are looking for a Customer Journey Expert that can help us develop new customer features and enablers to make our platform future-proof at the same time we maintain our platform available, secure and compliant.
You will be responsible for translating business needs into delivery requirements by working in the squads throughout the entire product lifecycle, acting as a bridge between business & IT. In this role, your ability to understand technical aspects will be essential for actively participating in the definition of requirements and ensuring that business needs are translated into robust solutions. You will also manage dependencies with various stakeholders and support other teams by ensuring that critical assets for the bank’s operations are secure, scalable, and resilient.
You will be part of a cross and multidisciplinary tribe and will also participate in the CJE Chapter to improve the CJE craftmanship of the bank and to build a high-performance way of working.
**Your key responsibilities**:
Delivery owner making things happen.
Slice Features into User histories that suppose, in themselves, an increase in value for your product and for the customer.
Write User Stories being sure that they follow the INVEST model principles.
Define acceptance criteria of the User Stories using BDD format (Gherkins language: Given/When/Then)
Be accountable of the Definition of Ready and Definition of Done of the User Stories
Ensure the quality of the production uploads, supporting QA Role in the definition of the Test Plans and user cases, as well as in the execution of functional and non-functional tests.
Identify all the dependencies related with the project register them properly and proactively follow-up in order to solve them.
Manage risks and impediments proactively, being able to identify them and work on the definition of contingency plans to prevent or solve them.
Stakeholders’ management at all levels of the organization and external stakeholders, to understand and execute the business and user needs and complying with the IT bank Strategy.
Access and security of the app monitoring to identify potential issues and define improvements that enable a best-in-class experience for our customers.
What are we looking for?
Master’s or bachelor’s degree with a minimum of 2 years of experience.
Driven and customer focused, loving to collaborate with different people.
Strong Digital capabilities.
Good analytical skills.
Proven planning & organizational skills.
Clear communications skills (written and oral).
Passionate about innovation and new market trends and pro-active thinker
Able to work in an autonomous way and to take initiative.
Making things happen thanks to your ‘can do’ attitude.
Problem solving mindset.
Team player.
Excellent oral and written English skills.
Ability to work on an international level.
Versatility, experience in business / technical domains is a plus.
What do we offer?
The time you spend at work, the challenges you face or the lessons you get are very important, butWhat about your personal life? At ING we want your work to fulfill you in every way, and that is why we take care of even the smallest details.
Check out what is waiting for you
Be flexible my friend.
Our model is all about flexibility and accountability. Keeping both our customers and our colleagues’ needs in mind, you determine together which days you work at home and which you come to ING MAD to offer your best self. Do your thing.
Restaurant card.
So that thinking about what to have for lunch doesn’t take up your time or your cravings.
Our house will be your home.
In our offices you can find electric mobility solutions, doctor, hairdresser, gym, The Good Service (to help you with your errands) and much more
Health insurance.
For you and all your family (spouse/partner and children).
Life insurance.
We help you protect what matters most to you.
Flexible remuneration.
In addition, you will enjoy our flexible remuneration model, through a more tax-advantaged way, you will be able to access other services such as nursery, transport card, training aids
Free company shuttle.
It doesn't matter where you live. We have 6 routes (North, Central, South, A5, A42 and A6) to get you to our ING office in Madrid comfortably.
Banking benefits.
Special loans with more beneficial conditions.
Special mortgage conditions after 6 months working at the bank.