Senior Advanced Services Engineer

Senior Advanced Services Engineer - (Database and Cloud) Oracle Customer Success Services (CSS)-230002KQ

**Applicants are required to read, write, and speak the following languages***: English, Spanish

**Preferred Qualifications**

Advanced Services Engineer - Customer Success Services

Are you a creative engineer who loves a challenge? Solve the complex puzzles you’ve been dreaming of as our Advanced Services Engineer. If you have a passion for innovation in tech, we want you on our team

Oracle is a technology leader that’s changing how the world does business - and our Customer Success Services (CCS) team supports over 6,000 companies around the world. We’re looking for an experienced and self-motivated engineer to work on customer premises in the Madrid area** **as our Database and Cloud Specialist. Join the team of highly skilled technical experts who build and maintain our clients’ technical landscapes through tailored support services.

**Why work at Oracle**
- A competitive salary with exciting benefits
- Flexible and remote working
- Learning and development opportunities to advance your career
- An Employee Assistance Program to support your mental health
- Employee resource groups that champion our diverse communities
- Core benefits such as medical, life insurance, and others
- An inclusive culture that celebrates what makes you unique

**What you’ll do**
- Become our customers’ trusted technical advisor and develop a deep knowledge of their systems and needs. You’ll support the operation of Databases onsite and in cloud, delivering services that drive customer success and innovation.
- Support the stability, availability, and performance of critical business Databases
- Install, configure, and operate RAC, Dataguard, and other Database related products
- Deliver solution architecture advice, reviews, and conceptual support (e.g., Security, High Availability, Performance, maintainability )
- Resolve new and complex issues, research technical enquiries, and handle user problems
- Support software installation, configuration, health checks, and performance assessments
- Educate customers on product features, issues, evolutions, upgrades, benefits, and patches

**We also use**
- Any type of Oracle Database deployment: on-premises, Cloud and Autonomous Database
- High Availability: Exadata, Real Application Clusters, Grid Infrastructure and ASM
- Enterprise Manager OEM and Grid Control
- Oracle Audit Vault, Key Vault, Transparent Data Encryption and other products
- At Oracle, we don’t just respect differences — we celebrate them. We believe that innovation starts with inclusion, and that to create the future, we need people with a diverse set of backgrounds, perspectives, and abilities. That’s why we’re committed to creating a workplace where all kinds of people can do their best work. When everyone’s voice is heard and valued, we’re inspired to go beyond what’s been done before._

**Detailed Description and Job Requirements**

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Senior Systems Engineer, you will interface with the customer*s IT staff on a regular basis. Either at the client*s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status.

**Job**: Support

**Travel**: Yes, 25 % of the Time

**Location**: ES-ES,Spain-Madrid

**Job Type**: Regular Employee Hire

**Organization**: Oracle