Customer Operations Analyst

**Conócenos**

¿Quieres ayudarnos a revolucionar el futuro del trabajo? Si esto te suena a un viaje en el que quieres embarcarte, puede que tengamos el puesto adecuado para ti

PayFit es una solución intuitiva de gestión de nóminas y empleados basada en la nube y diseñada específicamente para PYMES. Desde 2015, nos hemos fijado la misión de simplificar las nóminas para las pymes y permitir que empresarios y empleados crezcan juntos. Somos una empresa europea que opera desde 3 países principales (Francia, España y el Reino Unido) donde estamos apoyando a más de 10,000 clientes.

Crear un entorno y una cultura de trabajo satisfactorios es también una misión fundamental en PayFit, y nuestra filosofía de trabajo diaria se refleja en nuestros cuatro valores:
**Cuidado**:Nos preocupamos de verdad por los demás, sean quienes sean y piensen lo que piensen.

**Excelencia**:Nuestro objetivo es mejorar y conseguir mejores resultados cada día

**Humildad **La humildad y el intercambio transparente de opiniones nos ayudan a crecer y mejorar.

**Pasión **Somos los creadores del éxito de PayFit.

Una parte clave de nuestra
**cultura**, y esencial para nuestro éxito, es también mejorar la
**diversidad** de nuestros equipos y construir una cultura
**inclusiva **en la que puedas ser tú mismo en el trabajo.

Por eso nuestro proceso de selección se centra en las habilidades que demuestres, y no sólo en tu formación académica o en tus experiências profesionales previas.

En PayFit entendemos que puedes adquirir habilidades aplicables a través de diversas experiências vitales y también nos interesa.

**About the role**:
Are you a proactive, organised, and analytically-driven individual with a passion for optimising customer operations in a dynamic B2B SaaS environment? If so, we have an exciting opportunity for you to join our team as a Customer Operations Analyst.

As a Customer Operations Analyst, you will play a crucial role in our organization’s success by managing the local implementation and maintenance of systems and tools that drive our customer operations. You will serve as the bridge between local specificities and global CS operations, ensuring effective communication and collaboration on key topics such as workforce planning, analytics, tooling, and content.

One of the key aspects of this role is your ability to harness data to generate innovative ideas and initiatives that drive efficiencies and enhance the customer experience throughout their lifecycle. You will also work closely with our Business Operations and Data teams to respond to local needs, make data-driven recommendations, and execute on solutions.

Your strategic and process-driven approach will be instrumental in identifying and implementing solutions to solve operational challenges. With a strong foundation in project management, you’ll lead initiatives that streamline our operations and enhance customer satisfaction.

**Your Mission**:

- ** Strategic Collaboration**:Lead initiatives for streamlined operations and improved customer satisfaction.
- ** Local Issue Resolution**:Bridge local specificities with global CS operations for effective collaboration.
- ** Data-Driven Innovation**:Leverage data for innovative solutions and enhanced customer experiences.
- ** Local Issue Resolution**:Partner with and support all Spain CS teams in these efforts
- ** System and Tool Management**:Oversee the implementation and ongoing maintenance of local systems and tools to ensure optimal operational efficiency.

**This role is for you if you have**:

- ** Strategic Vision and Problem-Solving**:A proactive, process-driven mindset, constantly seeking innovative solutions to challenge
- ** Proven Project Management Expertise**: Demonstrated experience in successfully managing and executing projects, ensuring they meet their objectives efficiently.
- ** Exceptional Communication Skills**:Proficient in both written and verbal communication to foster strong, collaborative relationships with colleagues and stakeholders.
- ** Proactive and Organized**: A self-motivated and organized professional with robust analytical and problem-solving skills, ready to take initiative to drive results.
- ** Data-Driven Decision-Making**:Proficiency in data analysis, enabling the creation of data-backed initiatives that contribute to achieving desired business outcomes.
- ** Adaptability in a Fast-Paced Environment**:Thriving in a dynamic, fast-paced setting and staying effective under pressure.
- You are fluent in **Spanish and** **English.**:

- ** B2B SaaS experience**: Possessing a track record of at least 2 years in a B2B SaaS environment, demonstrating a solid understanding of the industry.
- ** Tools It would be great if you also**: have experience with Looker, Intercom, excel

**What we offer**

**Flexibility**:We believe that to produce your best work and to be fulfilled, you should be free to choose what working arrangements suit you best