Collections Associate Germany

At Air Products, our purpose is to bring people together to reimagine what’s possible, collaborate and innovate solutions to the world’s most significant energy and environmental sustainability challenges. Grow with us as we embark on building tomorrow together by being the safest, most diverse and most profitable industrial gas company in the world.

**Reimagine What’s Possible**

And at the **European Shared Services Center**based in Cornellà de Llobregat, with more than 300 employees, we support the group's various subsidiaries of all Europe and other regions. We have built an outstanding multicultural environment composed by employees of around 30 different nationalities.

We are looking for a **Collections Associate**based **in Barcelona**.

As a **Collections Associate** you will:

- Ensure timely collections of outstanding balances from customers according to Air Products’ credit & collections escalation policy.
- Anticipate and communicate with customer services, sales representative, customer about disputed items, present and potential payment issues, credit hold situation.
- Support and be backup for other collector’s associates.
- Liaise with the credit & collections team lead about all credit issues.
- Keep accurate and up to date logs of individual customer information.

**You will have**:

- Fluency in **German** and good level of **English**. **Dutch** or **French** is an advantage.
- ** Studies**: Preferable Business Administration or Economics.
- ** Experience**in handling incoming and outbound calls, preferably in the area of Credit & Collections.
- Negotiation with customers and a number of internal stakeholders, dealing with collections, dispute management, account reconciliations, charges/payments.
- ** Knowledge Valued**: Understanding of customer accounts and general business workflows.
- Basic accounting knowledge, especially customer accounting.
- MS Office.
- SAP would be beneficial but not essential.

**What We Offer You**:

- ** Competitive Salary**: Based on experience and skills.
- ** We Take Care of You**: With medical insurance (Adeslas), life insurance, and a pension plan.
- ** Flexible Compensation Plan**: Includes restaurant card, private health insurance for family members, nursery voucher and transport card.
- ** Economic Support for Remote Work**.
- ** Flexible Hours**: With the possibility to work up to 3 days from home.
- ** Holidays**: 23 days + days for work adjustment.
- ** Professional Development**: Opportunities for growth and development within the company + training platform: you choose what you want to deepen.
- ** Special Discounts**: On your favorite brands for being part of Air Products.
- ** Parking Space**: So you don't stress about arriving at the office.

At **Air Products**, we promote an inclusive environment that fosters innovation and training, offering growth opportunities. We seek enthusiastic and transformative individuals who value aspiration, commitment, and agility. We evaluate the potential and growth capacity of our team based on these premises.

Join us to build a safe, diverse, and profitable future together in the industrial gases industry.

**#LI-SZ2**

**#LI-Hybrid**

We are the world’s largest hydrogen producer with over 80 years of industrial gas experience. We are hydrogen and industrial gas experts delivering safe, end-to-end solutions, investing in real, clean energy projects at scale, and driving the industry forward to generate a cleaner future.

At Air Products, we work in an environment where we put safety first, diversity is essential, inclusion is our culture, and each person knows they belong and matter. To learn more, visit About Air Products.