Service Manager

Service Manager (EV Charging)
Barcelona, Spain (Relocation package available)
Hybrid Working
International and inclusive environment
Competitive salary and perks

**Our Wallbox mission is simple**: Facilitate the adoption of EV’s and clean energy in order to create a more sustainable future for everyone.

Why should you apply?

Are you a Service Manager from an Engineering or Electronics background looking to autonomously lead a newly formed team within the growing market of EV Fast Charging?
You will be managing a skilled Electronics L3 Service team, working on the latest technology of DC Fast Chargers within the fast growing EV Market.
A challenging but exciting role where you will be exposed to new technologies and have the opportunity to grow the team and division within Wallbox.
If you’re looking for a fast-paced management position within a growing team, company and market then this could be the role for you.

What will you be doing?
- Develop and grow our DC Fast Charging L3 service team
- Lead our Service team responsible for addressing critical issues within the Hardware and Software of our EV Fast Chargers.
- Act as a key stakeholder between Aftersales, Customer Service and Engineering in order to address issues quickly and provide a good service to our customers.
- Develop new tools and processes to optimize the service team: E.g Telemetry, Data Logging, remote diagnostics etc.
- Set and manage KPI’s in order to measure delivery success.

**Requirements**:
What are we looking for?
- Previous Service Management experience within manufacturing
- Technical background and understanding of Engineering (Electronics or Electrical ideal but we are open)
- Experience working across different departments, Aftersales etc
- Motivated to develop and grow the team

What we’d love to see?
- Knowledge of Electronics / Sustainable Energy
- Motivated to grow their career with a fast growing company
- Previous experience managing Telemetry / Remote diagnostics is a bonus

**Benefits**:
Why join Wallbox?
Think of us as the people who are revolutionising electric car charging. We combine innovative technology and outstanding design to build smart EV charging systems that manage the communication between vehicle, grid, building, and charger. Smarter, simpler, slicker. That's us.
Founded in 2015 as a Barcelona based start-up, we have since grown to over 1000 Wallboxers from over 45 nationalities with a presence in Europe, Asia and the Americas
From a top Spanish start-up to the first Spanish company to be listed on the NYSE, we are growing rapidly and we want you on board

Our Benefits
- Hybrid Working
- Half-day Fridays
- First class private health insurance after your first month at Wallbox
- Online group training sessions twice a week & other out of office activities
- Free online language classes (Spanish & English) twice a week
- Flexible compensation valid for restaurants & food delivery apps, transportation, childcare, and learning & development.
- Hundreds of discounts in different brands & services with our Wallbox Circle benefits platform
- Car discounts & special advantages if you choose an EV
- Smartpoint for all your online orders & services at our offices
- Free coffee & soft drinks to fuel those tough Monday mornings
- Variety of breakfast and lunch dishes, everyday, at a discounted price at our canteen
- Learn and grow in a company of over 45 nationalities and counting

Please submit your CV in English
- At Wallbox, we’re committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We strive to be a more equal opportunity workplace