Store Manager

POSTE

As a **Store Manager** in Palma de Mallorca you will be an ambassador of the Brand.

You will lead and develop the store team through inspiring hands-on management and coaching, you will be responsible for overall management of the store, associates, merchandise and customer service. Responsible for achieving sales objectives, store profitability goals, achieving and maintaining high operational and merchandising standards, building highly motivated teams and developing associates to enable them to progress in their careers with LVMH.

**ESSENTIAL DUTIES & RESPONSIBILITIES**

**Team Management and Development**
- Develop Managers to ensure their teams deliver the Louis Vuitton Promise to every Client through demonstrating and modeling the 4 Louis Vuitton Attitudes. Please support them with consistent coaching, identify their development and training needs and those of their team, and partner with the Field Coach Trainer to tailor individual action plans
- Identify, recruit, and develop talents, secure succession plans
- efficiently organize the team according to business needs and delegate responsibility
- Translate strategic and business goals into concrete and individual actions and objectives
- Set achievable yet challenging team and individual targets for the store; assess, monitor, and manage performance to ensure these goals are achieved
- Manage and motivate the team to drive the business: create a positive work environment, empower the team, encourage innovative solutions
- Manage and coach Managers to manage and develop their teams

**Client and Business Development**
- Lead and develop the business of the store by cultivating a comprehensive and strategic understanding of it and relating to all relevant stakeholders
- Maximize the potential of all product categories, and universes carried in the store, capitalizing on all available support (visual merchandising, training, clienteling, events, regional office team ) and fostering synergies between categories
- Build a loyal Clientele, leveraging all clienteling tools
- Establish a Client-centric mindset in the store to ensure the highest level of customer experience and achieve Client repurchase objectives
- Be the voice of the store in your country by understanding business and local market to suggest actions and recommendations
- Act as a Louis Vuitton ambassador in your local market by proactively representing the Brand in relevant local activities (networking, PR)
- Be aware of the competitive landscape and market trends
- In multi-store markets, develop relationships with surrounding Louis Vuitton Store Managers to optimize business opportunities and Client experience

Role Modelon Selling and Floor Management- Lead by example on the floor, understand the Clients’ needs, identify potential areas of improvement, and cultivate a feel for the market trends
- Ensure business opportunities are maximized through efficient sales floor management, being a visible presence and support as well as ensuring Louis Vuitton Promise standards are achieved
- Provide consistent and qualitative feedback, coach the team on the spot, and coach your Managers into coaching their teams

**Operations**
- Ensure policies, standards, and Louis Vuitton procedures are communicated and implemented
- Monitor store controllable expenses, supervise loss, asset protection, and risk management, and be accountable for inventory management

PROFIL

**REQUIREMENTS**:

- Minimum 5 years retail experience in a Similar Managerial Role
- Strong communication and listening skills
- Positive leadership style, ability to motivate
- Excellent client development skills
- Strong organizational skills and priority setting
- Languages: English is Mandatory, Spanish &/or German will be a plus