Delivery, Associate, Customer Service- Dutch Speaker

Our story

At Alight, we believe a company’s success starts with its people. It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive.

With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team. Because transformation takes a workforce.

ROLE DESCRIPTION

Overall objective of the Role

To contribute and be part of the team responsible for the support and execution of payroll activities and/or data management/customer services activities ensuring that output is accurate and on time. Your responsibilities may be focused on payroll and/or customer services and you will be flexible supporting either as or when required

Main Responsibilities

Delivery Key responsibilities:
Where applicable support Payroll(s) so they are delivered as per the agreed processing calendar(s) and to the agreed KPIs

Use Payroll expertise to advise upon client queries/issues and ensure a good understanding of country specific legislation and tasks

Where applicable ensure Data Management is performed accurately and on time

Ensure Tickets and Calls are responded within SLA timescales and to a high standard

Follow Detailed Working Instructions (DWIs) and highlight any gaps/inconsistencies in the documentation. Also support the updating of DWIs

Proficient in using systems and tools

SOC Controls completed on time and with the necessary evidences

All system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate

Highlight to Service Manager any deviations from the standard scope of service

Ability to recognize and deal appropriately with sensitive and confidential information

Successful completion of all learning objectives

Time Recording to be completed accurately and on time

Alight Security Standards are adhered and followed

Contribute to team meetings and raise any issues immediately to your Service Manager

Ensure you are up to date with all Alight announcements and communications

Build good relationships with all lines of businesses where appropriate

Update internal stakeholders, when needed, in a timely and accurate way

Participates in projects and activities as needed and assigned

Key Criteria to monitor performance

Adherence to all Security and Compliance procedures

100% Attainment of customer SLA agreements

Adherence to quality standards

Demonstrate professionalism and act responsibly

Alight Core Competencies

Be Accountable - Take advantage of the World of Opportunity and demonstrate personal responsibility and eagerness to explore & acquire the necessary skills. Be a key team player by collaborating and sharing knowledge to accomplish personal and team results.

Solve Problems - Be a resourceful problem solver by proactively identifying problems or challenges in the workplace and put forward creative solutions to drive continuous improvement

Take Ownership - Proactively seeks clarity of role, accomplishment of individual & team objectives and future personal career opportunities

Be Client Centric - Actively responds to meeting the expectations and requirements of internal and external clients. Ensure a balanced approach between client requirements and Alight priorities

Be Effective - Demonstrate knowledge of the Alight Way, our values and levers for success. Contribute and work to agreed global standards, utilize tools & technologies to act fast to achieve maximum personal productivity. Ensure work can be carried out in a repeatable, scalable way

REQUIRED EXPERIENCE

Professional / Job Experience

Knowledge of MS Office tools such as Excel, Word, and PowerPoint

Flexibility to support a global and fast paced environment

Attention to detail

Excellent written and verbal skills

Self-motivated and a willingness to learn

Academic Degree

Education and Training

Essential

High school diploma or equivalent

1-2 years relevant experience administering Payroll or Health & Welfare/Benefits in an HR Consulting, HR Outsourcing or other corporate environment

HRIS knowledge

Desirable

Experience working with HR and payroll data

**Requirements**:
Our commitment to Diversity and Inclusion

Alight believes diversity should be visible, valued, and sustained throughout the organization. And we’re committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve.

As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement.

Diversity Policy Statement

Alight does not discriminate against anyone based on sex, gender, ra