Servicenow Technical and Business Engagement Lead

**Our opportunity**

Zurich’s ServiceNow team is recruiting a Technical and Business Engagement Lead, who will be reporting to the Head of Business Analysis and Engagement.

**Your role**

**As a ServiceNow Technical and Business Engagement Lead your main responsibilities will involve**
- Overseeing product backlog delivery (enhancements & projects)
- Scrum Lead for the enhancements
- Understands the Portfolio’s business needs in high-level
- Align with business priorities owned by Product owner
- Liaises with Platform Architect for architectural guidance
- Liaises with Business Analyst for requirements collection and assists with effort estimates, where appropriate
- Liaises with Testing activities for quality assurance
- Oversees resource demand & capacity of the scrum team (incl. 3rd parties)
- Keeps up to date with the ServiceNow roadmap for their respective modules
- Supports Developers with user stories. Takes ownership of complex business requirements and works them to completion guiding developers.
- Supports Administrators in case of expert help required to solve production issues with the Portfolio
- Ensures reusable Knowledge is captured as part of project & enhancement delivery
- Leads and provides mentoring and guidance for Developers in the scrum team
- Suggests improvements and new features and functionalities proactively to Product owner
- Proactive stakeholder management
- Fosters and promotes ServiceNow user group

**Your Skills and Experience**

**As a ServiceNow Technical and Business Engagement Lead your skills and qualifications will ideally include**:

- 5+ years development experience in ServiceNow
- Demonstrate a strong understanding of the underlying ServiceNow framework and architecture, which includes understanding relational databases, core modules, and ServiceNow best practices.
- Demonstrate experience interacting with IT Leadership at all levels.
- Demonstrate experience with Agile delivery methodology
- Demonstrate a strong understanding of the underlying ServiceNow framework and architecture.
- Demonstrate strong technical understanding of integrations with ServiceNow.
- Demonstrate strong technical (English) communication skills, able to communicate complex technical concepts in great detail, clearly, to other technical and non-technical people.
- Demonstrate a strong understanding in the following ServiceNow technologies/modules:

- Incident, Problem, Major Incident Management and Change Management
- Service Portal
- ServiceNow Team Development (Tool)
- Integrations

Preferred Technical and Professional Experience
- Experience with Apache Jelly or similar technologies (i.e. JSP)
- Experience with PowerShell
- Knowledge of Web Application Servers, Load Balancers, Databases, Server Virtualization.
- ITIL Foundation Certified
- Minimum of 5 years of experience in Client Facing Communications (Oral, Written)

**Additional Information**

**As well as a competitive salary and a yearly bonus we offer benefits package which includes**:

- Option to **work remotely within Spain** up to 100% - you choose
- Flexible working hours
- Wide range of internal and external trainings
- Free English, German and Spanish classes depending on the needs
- Ticket restaurant
- Life Insurance
- Pension Plan - after 1 year in the company
- Referral bonus if you bring other talented people like you
- Special banking and insurance conditions
- Exclusive Employees discounts

**Who we are**

Looking for a challenging and inspiring work environment where you can make a difference? At Zurich millions of individuals and businesses place their trust in our products and services every day. Our 53,000 employees worldwide form the basis of our success, enabling, businesses and communities to face a world of risk with confidence. Imagine if you could help people do this all over the world. You’d give them confidence and reassurance by protecting what they love most. It’s a big challenge, but you will be supported by a world-class team who believe in helping you to reach your full potential and deliver on our promises.

So be challenged. Be inspired. Help us make a difference.

At Zurich we are an equal opportunity employer. We attract and retain the best qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age or disability.

**Why Zurich**

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?

We are an equal opportunity employer who knows that each employee is unique - that’s what makes our team so great

Join us as we constantly explore new ways to protect our customers and the planet.
- Location(s): ES - Barcelona
- Remote working: Yes
- Schedule: Full Time
- Recruiter name: Zalewska Malgorzata Ewa