Junior Customer Service Associate

Company Description

NielsenIQ is a global leader in the analysis of consumer behaviour and shopping activity in nearly 100 countries, providing a comprehensive understanding of what’s happening now and what’s coming next for our clients, from global industry leaders to local players.

**Job Description**:
Customer Service Team is part of Customer Success team with the main goal to present a modern & consistent customer experience.

Customer Service Agent will support our FMCG regular clients on their daily questions, being the bridge between our customers and the operational functions at NielsenIQ.

We are currently searching for a Customer Service Associate based in Madrid, on Spain Client Service Team.

You will have the chance to integrate a very dynamic and supportive team, participate in international projects, in Spain and Iberia, answer clients directly, working together with Clients & Sales & Consultant.

Customer Service role contributes directly to improve relation and customer satisfaction with NielsenIQ, service.

**Responsibilities**:

- To be an agent of Local Customer Service Team
- Use NielsenIQ tools and methodologies to better answer our client’s business daily questions
- Be able to provide a consistent and structured answer focus on the solution
- To deliver, internal and external, recommendations to improve customer experience
- Represent Spain and Iberia in Customer Service international projects

**A little bit about you**:
Curiosity drives your interest in understanding and find the root cause of the questions. Managing time, deadlines and different projects comes naturally to you. You enjoy working with a good team spirit and you’re known for your organization and good communication skills. Connecting with clients matters to you, and that motivates you to provide the best customer experience. You can identify business potential and potential risk situations, and you are always looking for what’s next.

**Qualifications**:

- Up to 2 years’ experience in a similar position/ business area
- Previous experience in FMCG sector
- High level of business writing skills
- High level of client service skills
- Strong Spanish and Business English knowledge, both verbal and written
- Strong analytical mindset and excellent numerical skills
- Strong knowledge of Microsoft Excel and PowerPoint
- Ability to work independently
- Strong organizational & interpersonal skills
- University degree or equivalent experience

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Additional Information

If you are willing to develop your career in a very dynamic environment, developing both your analytical and commercial skills, this position is perfect for you.

You will be willing to work in a very collaborative environment both within NRPS team but also with other NielsenIQ units and departments.

**Our Benefits**
- Flexible working environment
- Health insurance
- Parental leave
- Life assurance

**About NielsenIQ**

NielsenIQ is a global measurement and data analytics company providing the most complete and trusted view of consumers and markets in 90 countries covering 90% of the world’s population. Focusing on consumer-packaged goods manufacturers and FMCG and retailers, we enable customers to defy what’s possible. How? We combine unparalleled datasets, pioneering technology, and the industry’s top talent to create insights that unlock innovation. Join us and change the landscape.

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**Our commitment to Diversity, Equity, and Inclusion**

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.