Customer Engagement Solution Architect

As a Dynamics 365 CE Solution Architect, you are responsible for successful scoping and delivery of Customer Engagement projects to Avanade clients through organization, management and monitoring of people, methodologies and technologies throughout the project life cycle. Furthermore, you will work closely together with our Business Developers securing successful pre-sales activities to our existing clients.

Avanade Spain is strongest Dynamics CRM partner in the region and internally this technology is one of the main focus with a heavily investment a huge functional and technical team for supporting and execute CRM projects.

For the right person, this is one of the most exciting opportunities within Dynamics in Spain because you will be working on the biggest deals and with the best team with the opportunity to define the go-to-market strategy for Avanade Spain in close collaboration with some of the best people in the industry globally.

Key Role Responsibilities

In this role you will design Microsoft solution focusing on Dynamics 365 Customer Engagement based on customer functional and technical requirements, and you have role in presales activities to responds proposals and in projects delivering the technical architecture.

Furthermore, in this highly demanding role, you'll be responsible for complex CRM implementation for enterprise clients.
- You'll support clients in defining and implementing integrated solutions and liaise closely with all relevant partners and teams to develop effective concepts.
- From scoping, planning and budgeting to controlling and reporting - you'll manage the whole project cycle.
- Last but not least, you'll ensure first class client lead and guide colleagues in demanding presales projects.

Key Skills
- Your technical and non-technical skills include:

- A proven experience designing Dynamics 365 CRM or Power Platform solutions with complex integrations in Azure ecosystem.
- Proficient in Microsoft Dynamics CRM 2013/2015 and Dynamics 365 Customer Engagement, with knowledge on at least 2 of the main Customer Engagement modules (Marketing, Sales, Customer Service, Field Service).
- Proficient in Power Platform ecosystem with knowledge in Power Apps Model Driven, Canvas and Portals.
- 6+ years working experience in Microsoft CRM 2013/2015 or 365 as a technical role.
- Hands-on experience with multi-phase globally delivered CRM implementation projects.
- Results oriented / self-directed ability to drive change in unstructured environment.
- Strong client interface and presentation skills.
- Excellent interpersonal skills - 'Customer Focus' and a strong relationship builder.
- Strong time management skills.
- Working knowledge of at least one software development methodology.
- Working knowledge of Microsoft platform skills.
- Analytical strength.
- Solution and client oriented working style.
- Resilient, flexible, able to work autonomously and in teams.

About this we also want you to
- Possess hunger and a big drive for constantly being up to date with technology and new features and changes.
- Possess a 'can do - will do' attitude, that guarantees the absolute best client experience.
- Have excellent written and oral/presentation skills both in Spanish and English.
- Have a strong interest and passion for growing your own technology skills especially within Cloud & Azure.

What benefits are there working for Avanade?

Flexible working hours to be able to obtain work-life balance.

Participation in important projects for top clients at a national and international level.

An attractive remuneration package made up of annual gross salary and a corporate benefits programme which includes flexible retribution.

Are you interested? Sign up now

References

Visible links