Operations Executive

hace 1 semana

Madrid, España FREENOW A tiempo completo

**_Location_**_: Madrid_

FREENOW empowers smarter mobility decisions helping people to move freely and cities to thrive.

This exciting customer-facing role assisting the Operations Manager aims to develop, manage & build relationships with our most important customers - our drivers. In this role, you will ensure that drivers using the FREENOW platform are offering the best quality of service possible by identifying, proposing new ideas and actioning a variety of driver behaviours. You will strive to deliver a superior level of service to drivers using the FREE NOW App, so they in turn can provide a superior level of service to our passengers.

Be ready to work in a multinational, diverse, highly motivated and collaborative team of passionate Operations Executives who strive for excellence and like to have fun. Are you ready for your next ride?

**YOUR DAILY ADVENTURES WILL INCLUDE**:

- Being the first point of contact for drivers and delivering excellent and personalised support to new and existing drivers through calls and face to face visits.
- Onboarding drivers, including ones with zero emission vehicles, ensuring accuracy and an excellent level of face to face service.
- Collaborating across departments to generate interest FREENOW strategy amongst our existing driver base.
- Enabling successful performance through driver engagement campaigns
- Supporting in additional projects including follow up of driver quality, engagement and acquisition, deployment of on car advertisement, driver app improvement & bug reporting, testing and competitor research & market share analysis.

**Our Tools/Core Competences**: ZenDesk | Calendly | JotForm | Workday | Slack | GSuite

**TO BE SUCCESSFUL IN THIS ROLE**:

- 6 months or 1 year experience in an operational or customer facing role. Experience in the ride-hailing industry is a bonus.
- You are a relationship-builder, enjoy meeting new people and are great at quickly understanding how to best work together.
- Excellent customer service & organisational skills, eye for detail and problem-solving mindset.
- Proactive, personable, confident and able to deal with an array of different characters and tailor your communication accordingly.
- Being comfortable working with datasets & making data driven decisions.
- Excellent level of written and verbal communication skills in Spanish and English.

**BENEFITS & PERKS IN A NUTSHELL**:

- Flexible working arrangements
- LinkedIn Learning
- Sabbatical & special leave policies
- WeRoad partnership
- Birthday, 24th + 31st December off
- Short term EU work policy
- Mobility Credit
- Health insurance
- Employee assistance program

**Plus more local benefits depending on your work location**

**DIVERSITY, EQUITY & INCLUSION**:
FREENOW is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work.

**SEE WHAT OUR AWESOME COLLEAGUES SAY ABOUT US**:

  • Affiliate Operations Executive

    hace 7 días

    Madrid, España Superbet Group A tiempo completo

    Join to apply for the Affiliate Operations Executive role at Superbet . It’s an exciting time to join us! We’re entering new markets, developing new technologies, and moving step by step towards our goal of exciting the world. As our business grows, the number of exciting people initiatives grows with it, and we’re looking for a new colleague to...

  • OPERATIONS DIRECTOR

    hace 1 día

    Madrid, Madrid, España W Executive A tiempo completo

    About the role:OPERATIONS DIRECTOR (Heavy Industrial Services / Circular Economy)Spain (confidential) / National mobilityLeading Multinational in Industrial Services & Environment. Multinational group specializing in the provision of critical services and sustainability solutions for the heavy industrial sector. The company is dedicated to integral resource...

  • Affiliate Operations Executive

    hace 2 semanas

    Madrid, España Superbet Group A tiempo completo

    Affiliate Operations ExecutiveLocation: Superbet Madrid, Community of Madrid, SpainIt’s an exciting time to join us! We’re entering new markets, developing new technologies, and moving step by step towards our goal of exciting the world. As our business grows, the number of people initiatives grows with it, and we’re looking for a new colleague to...

  • Service Data

    hace 2 semanas

    madrid, España AXA Group Operations A tiempo completo

    Service Data & AI Transformation Executive Manager Join to apply for the Service Data & AI Transformation Executive Manager role at AXA Group Operations Lead data and AI transformation at the executive level! Shape strategic vision, drive enterprise-wide innovation, and foster a data-first culture. Collaborate with top leadership to unlock new value, ensure...

  • Global Executive Assistant

    hace 1 semana

    Madrid, España Canonical A tiempo completo

    A leading tech firm is looking for an Executive Assistant / Corporate Administrator to support operations and coordinate activities across departments. Responsibilities include organizing international events and managing executive meetings. The ideal candidate will possess a degree in a business or technical subject, excellent communication skills, and the...

  • Service Data

    hace 2 semanas

    Madrid, España AXA Group Operations A tiempo completo

    Service Data & AI Transformation Executive Manager Join to apply for the Service Data & AI Transformation Executive Manager role at AXA Group OperationsLead data and AI transformation at the executive level! Shape strategic vision, drive enterprise-wide innovation, and foster a data-first culture. Collaborate with top leadership to unlock new value, ensure...

  • Sales Operations Executive

    hace 3 semanas

    Madrid, España Hanbai.io A tiempo completo

    Sales Operations Executive para Satguru Travel Group Madrid (Presencial, Gran Vía 69) €22,000 – €24,000 base + Bonus Trimestral (Basado en Revenue) Empresa con presencia Global: 35+ Países Si desea saber un poco más sobre esta oportunidad, o está considerando presentar su candidatura, por favor, lea la siguiente información del puesto. Sobre el...

  • Sales Operations Executive

    hace 5 días

    Madrid, Madrid, España Hanbai A tiempo completo

    Sales Operations Executive para Satguru Travel Group Madrid (Presencial, Gran Vía 69) €22,000 – €24,000 base + Bonus Trimestral (Basado en Revenue) Empresa con presencia Global: 35+ Países Sobre el RolBuscamos a un profesional del sector turismo; alguien que realmente disfrute las ventas, la atención al cliente y quiera crecer su carrera en esta...

  • Operations Director

    hace 1 día

    Madrid, España W Executive España A tiempo completo

    About the role:- OPERATIONS DIRECTOR (Heavy Industrial Services / Circular Economy) - Spain (confidential) / National mobility - Leading Multinational in Industrial Services & Environment. Multinational group specializing in the provision of critical services and sustainability solutions for the heavy industrial sector. The company is dedicated to integral...

  • Remote HR Executive — Germany

    hace 3 días

    Madrid, España Hireshire A tiempo completo

    A global HR solutions company is seeking an HR Executive to manage HR operations and recruitment for its international workforce. The role includes supporting onboarding and offboarding processes, maintaining HR documentation, and acting as a contact point for employee inquiries. Ideal candidates have 2–5 years of HR experience, particularly in remote...