Data & Analytics Strategist

**Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Data & Analytics Strategist**: **Responsibilities**: - Gains industry and market expertise by participating in various projects to provide clients with a "benchmark" perspective. - Possesses a comprehensive understanding of the Analytics sector and the industry, contributing to business objectives by developing new products and services aligned with client needs. - Analyzes, estimates, and develops proposals to support the commercial team. Identifies when specialists from other service lines or knowledge areas are needed to enhance client advisory. - Implements mechanisms to identify and control commercial risks during the pre-sales phase. - Analyzes and interprets risks before project initiation and communicates them to Operations. - Directly engages in delivering services for highly complex and high-risk projects, in coordination with Operations. - Develops new methodologies within their field of responsibility to impact the work of others and improve area outcomes. Evaluates implementation results against the proposed solution, assessing efficiency and customer satisfaction. - Acts as a role model for the team, managing their development as a People Lead: - Establishes and implements a communication strategy to clearly define team objectives. - Develops and manages talent within the team, leveraging tools to enhance people and organizational goals. - Conducts logical analyses, identifies issues, seeks and interprets relevant information to share and coordinate data within the team, and helps remove obstacles to progress. - Supports, encourages, and motivates team members to foster commitment to the organization and area objectives. - Listens to team members, gathers their professional and personal needs, and collaborates with HR to facilitate career development. - Participates in decision-making regarding professional development, evaluation, and team performance. **Qualifications & Skills** - Bachelor's degree in Computer Engineering, Business Administration, or a related field (or equivalent vocational training). - Strong foundation in platform development, organization, time management, conflict resolution, prioritization, methodologies, and English proficiency. - Extensive experience in business data collection, interpretation, and process optimization. - At least 5 years of experience in a similar role (Project Manager / Solution Architect). - Collaboration with business units and technology teams to enhance services, environments, and customer experience. - Data Engineering & Cloud: Talend, Pentaho, Datorama, SQL, Python. - Analytics & BI: Tableau, Power BI, Salesforce CRM Analytics, Grafana. - Languages: English proficiency. **WHAT DO WE OFFER** - Permanent contract. - Flexible Schedule. We make it easy. Balance your professional and personal life. - Certifications plan. Improve your skills and get the official certificate from our main partners. - Home Office. You decide and we support you. - Flexible retribution (public transport ticket, Ticket restaurtant,). - Health insurance. - OMEGA in action. Our commitment to a better society is not just an intention - Professional development: Evolve, grow and get where you want to go. **About us** Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data - all enhanced by AI. Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact. With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain. We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics. Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia). At Omega CRM, we believe in growth through people - guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.