Customer & Data Services Engineer - F/m

hace 7 días

Madrid, España ESSP A tiempo completo

Created in 2009, ESSP is a young and dynamic company, a pan European service provider, certified by EASA (the European Union Aviation Safety Agency) to deliver safety-critical services. Our mission is to operate and provide Communication, Navigation and Surveillance(CNS) services, among which, the main one is, the EGNOS service (the European Geostationary Navigation Overlay Service), on behalf of the EUSPA (the European Agency for Space).

We are looking for a Customer & Data Services Engineer to support the recurrent activities in EDAS (EGNOS Data Access Service), CNS NOTAM (Notice to Airmen) and MSI (Maritime Safety Information) operations in the scope of EGNOS or other ESSP programs/projects like IRIS. Also to provide support to EGNOS Service Leader in reporting and meetings and the management of the contract Service Level Agreement (with the customer).

We are looking for an Engineer with 3 years of professional experience in space or aeronautical domain in an international/European environment and with Software/Harware development skills. If you meet the requirement, this position might be for you

**Main responsibilities/activities**:

- Support the Customer and Data Services Team in EDAS and CNS NOTAM proposals and Maritime Safety Information related operation, maintenance, monitoring, evolution or reporting,
- Support to software development activities as needed according to service/business needs,
- Implementation and contribution to research/promotion initiatives (articles, papers),
- Support to the EGNOS Multimodal Adoption and User Satisfaction actions,
- Support the EGNOS Service Leader for:

- Preparation of Monthly, Quarterly and Annual Service Provision Management Reports,
- Participation and/or contribution to monthly and Service Provision Annual Review Meetings,
- **EDAS: EGNOS Data Access Service**:

- **MSI: Maritime Service Interface**:

- **CNS: Communication Navigation Surveillance**:

- **NOTAM: Notices to Airmen**

**Profile**:

- Experience in customer interfaces
- Reporting and Service Level Agreements management
- Knowledge of EGNOS and GNSS is a plus.
- Technical background in SW and HW (development. evolution and maintenance activities
- Team player spirit, autonomy, initiative, and ability to assume responsibilities.
- Good capacity of analysis and synthesis.
- Good communication and negotiation skills.

**Job specifications**:
Language: English (B2/C1) - CEFR and Spanish (desirable)
Engineering degree or equivalent
Availability for punctual travels, mainly in Europe

**Human Resources information**:

- 1st interview is held by **the direct manager** of the position you applied for (technical interview)
- 2nd interview is held by **HR department**

**Element of package of remuneration**:

- **Variable**: bonuses based on objectives
- **Teleworking**: up to 3 days/week
- **Health insurance, Life Insurance**:

- **Saving plan**:

- **Tickets Restaurant**:

- **Sustainable Mobility Package**: Home/Office travels reimbursement if car sharing or bicycling
- **29 holidays** (for full time year)

**Job Location**: Madrid (Spain)

**Type of Contract**: Full time/Permanent

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