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Customer Interface Engineer
hace 2 semanas
ESSP, a private company with 7 major European Air Navigation Service Providers as shareholders, manages the operation and supports the adoption of the European Satellite Based Augmentation System to GPS: EGNOS.
The adoption of this service is rapidly growing given it allows correcting the GPS signal and offers enhanced features with accurate positioning and integrity within safety-of-life services context such as public transportation.
ESSP recruits a**:CUSTOMER INTERFACE ENGINEER - (F/M)**
If you have **3 years of experience in GNSS sector** and **in a field of customer interface and service level agreement**, with **good communication skills **then this position is for you
By joining us, your role will be to provide support for the management of the Customer Service Level Agreement (SLA) and related Key Performance Indicators (KPI) reporting and meetings. You will organise and prepare the annual EGNOS Workshop, and lead a set of technical activities in connection to EDAS, CNS NOTAM proposals and MSI services delivery.
**Your main responsibilities/activities will be**:
- Support the EGNOS Service Leader for customer SLA and related KPI management by:
- Maintenance & evolution of KPI Monitoring Plan (reporting and analysis) including SLA,
- Lead the preparation of Service Provision Management Reports for the customer,
- Participate to Service Provision Management Meetings,
- In collaboration with the Communication team, you will lead the preparation for the EGNOS workshop/EU Space Week with users,
- Support the Customer and Data Services Team in EDAS, CNS NOTAM proposals and Maritime Service Interface (MSI) related operation, maintenance, monitoring, evolution and/or reporting, as well as the proposition of these activities and implementation of actions in the scope of EGNOS Multimodal Adoption Plan.
- Lead a set of software development activities.
**EDAS**:EGNOS Data Access Service**
- MSI**:Maritime Service Interface**
** **CNS**:Communication Navigation Surveillance**
** **NOTAM**:Notices to Airmen**
**PROFILE**:
- Good Communication skills and team player spirit
- Strong autonomy and initiative and able to synthesize
- Experience in customer interfaces.
- Reporting and Service Level Agreements management.
- Good knowledge of the EGNOS Services, SBAS systems architecture and user algorithms.
- Experience in software development activities
**JOB REQUIREMENTS**:
- **Language**: English (B2) - CEFR and Spanish (desirable)
- Availability for **regular travels** especially in Europe (on average 1 to 2 per month of short length 2 to 3 days)
- Experience in **software development** activities with at least **two different technologies**and/or object oriented **programming languages**.
- **Engineering, Master degree or equivalent.**
**Human Resources information**:
- 1st interview is held by **the direct manager** of the position you applied for (technical interview)
- 2nd interview is held by **HR department**
Element of package of remuneration:
- **Variable**: bonuses based on objectives
- **Teleworking**: up to 3 days/week
- **Health insurance, Life Insurance**:
- **Saving plan**:
- **Tickets Restaurant**:
- **Sustainable Mobility Package**: Home/Office travels reimbursement if car sharing or bicycling
- **29 holidays **(for full time year)
**Job Location**: Madrid (Spain)
**Type of Contract**: Full time / Permanent
**ESSP is committed to cultural diversity, gender equality and the employment of disabled workers.**
**Job Types**: Full-time, Permanent
**Experience**:
- GNSS sector: 5 years (required)
- customer interface: 3 years (required)
**Language**:
- English (required)
Work Location: Hybrid remote in 28850 Torrejón de Ardoz
