Customer Interface Engineer- F/m

Created in 2009, ESSP is a young and dynamic company, a pan European service provider, certified by EASA (the European Union Aviation Safety Agency) to deliver safety-critical services. Our mission is to operate and provide Communication, Navigation and Surveillance(CNS) services, among which, the main one is, the EGNOS service (the European Geostationary Navigation Overlay Service), on behalf of the EUSPA (the European Agency for Space).

We are looking for a Customer Interface Engineer who will Provide support to EGNOS Service Leader for the management of the Customer Service Level Agreement (SLA) and related Key Performance Indicators (KPI) reporting and meetings.

We are looking for an Engineer with 3 years of professional experience in space or aeronautical domain in an international/European environment and with Software development skills. If you meet the requirement, this position might be for you

**Main responsibilities/activities**:

- Support the EGNOS Service Leader for customer Service Level Agreement and KPI management:

- Maintenance and evolution of the KPI Monitoring Plan including the Customer SLA and related KPI reporting, monitoring and analysis,
- Preparation of monthly and yearly Service Provision Management Reports,
- Participation and contribution to monthly and yearly Service Provision Management Meetings.
- Support the Customer and Data Services Team in EDAS and CNS NOTAM proposals and Maritime Service Interface (MSI) related operation, maintenance, monitoring, evolution or reporting.
- Support to software development activities, as needed according to service/business needs.
- Support to promotion activities related to EDAS, CNS NOTAM proposals and Maritime Service Interface (MSI) services, as well as the implementation of actions in the scope of the EGNOS Multimodal Action Plan.
- **EDAS: EGNOS Data Access Service**:

- **MSI: Maritime Service Interface**:

- **CNS: Communication Navigation Surveillance**:

- **NOTAM: Notices to Airmen**

**Profile**:

- Experience in customer interfaces
- Reporting and Service Level Agreements management
- Good knowledge of the EGNOS Services, SBAS systems archicture and user algorithms.
- Experience in software development activities (at least company internal).
- Good communication skills and team player spirit
- Strong autonomy and initiative and able to synthesize

**Job Requirements**:
Language: English (B2/C1) - CEFR and Spanish (desirable)
Engineering degree or equivalent
Availability for regular travels, mainly in Europe

**Human Resources information**:

- 1st interview is held by **the direct manager** of the position you applied for (technical interview)
- 2nd interview is held by **HR department**

**Element of package of remuneration**:

- **Variable**: bonuses based on objectives
- **Teleworking**: up to 3 days/week
- **Health insurance, Life Insurance**:

- **Saving plan**:

- **Tickets** **Restaurant**:

- **Sustainable** **Mobility** **Package**: Home/Office travels reimbursement if car sharing or bicycling
- **29 holidays** (for full time year)

**Job Location**: Madrid (Spain)

**Type of Contract**: Full time - Permanent Contract