Customer Success Champion

hace 4 días

Barcelona, España Learnlife A tiempo completo

Are you an administration guru who loves to be service oriented? Are you passionate about teacher training? Then, this may be the role for you

Learnlife empowers teachers to embrace a mindset shift.
- We offer professional services to schools in recruitment, training and assessment.
- Learnlife’s mission is to create a paradigm shift in learning worldwide. We are creating a new learning model that empowers happy, lifelong learners, and is responsive to the needs and preferences of today and future generations. Get a glimpse of how we learn here.

In this role you are closely collaborating with the LearnServices Team. You will play a vital role in customer service satisfaction and in retaining and growing the customer base from first contact through to the actual experience.

Tasks

**In your role, you will**:

- Give customer support to trainees who need information, materials, et al.
- Give administrative support to online events such as webinars and workshops.
- Own the community hosting in our platform to generate engagement, interaction, cheerleading and responding to queries.
- Own the sales qualification process for inbound interest and channel information to the Product Owners.
- Facilitate information to prospective customers and understand our service offering.
- Improve operationally the lifecycle of our processes in our ERP (Hubspot) via automation.
- Project manage administrative fundraising activities that support the business.
- Document workflow processes and keep templates in Notion.

**Requirements**:
**You bring**:

- 2-5 years experience in customer support and/or an administrative role.
- Excellent communication skills and fluency in both English and German. Spanish is desirable.
- Ability to quickly connect and build trust with clients.
- A detail-oriented, rigorous and quick learner.
- Experience with ERP and Community Platforms, i.e. Hubspot & Mighty Networks.
- High work ethics and trustworthiness.
- Strong interpersonal skills, listening and empathy.
- Willing to present initiative and responsibility for work processes.
- Willingness to learn from failure, ask for help when you need it, embracing an iterative process.
- An empathetic individual who can work alongside others in a compassionate and non-judgmental manner

1. Your CV.
2. A brief letter (no more than one typed page) that outlines your motivation for education innovation and this role specifically.

At Learnlife, our culture of creativity and innovation is predicated on a diverse mix of minds, backgrounds and experiences. We are committed to creating an inclusive community where difference is valued. Everyone is unique and celebrated at Learnlife. All members of our community--families, learners, core team, partners, and investors--feel safe to be their authentic selves.

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