Training & Knowledge Assistant

**Training & Knowledge Assistant**

**Toqio** (toq.io) enables any business to design and deploy smart fintech propositions in a matter of minutes.

We are currently looking for a **Training & Knowledge Assistant** to join our Customer Success Team in Madrid.

Would you like to join an international and fast growing Startup where you can play an important part in shaping its future?

In this role, flexibility, analytical thinking, adaptability and being a team-player as well as stress resilient are key.

**As Training & Knowledge Assistant you will**:

- Support the Training & Knowledge Manager role in the following tasks:

- Training Material design and maintenance. Creation of training material (videos, sites, infographics, presentations...)
- Create and continuously deliver Customer training programs in English and Spanish (other languages are a plus).
- Leverage department-specific feedback to create and modify training material and internal tooling roadmap
- Conduct regular Knowledge Tests, analyse results and implement improvement initiatives.
- Work in partnership with other teams to implement a continuous improvement culture and methodology. Collaborate closely with the Product Managers to contextualise ongoing product development and functionalities to develop relevant training materials
- Facilitate workshops and development sessions as required.
- Self-motivated to keep up to date with knowledge of our products, pricing, promotions and procedures.
- Ensure adherence to process policy and procedures.
- Develop and deliver onboarding and ongoing training programs
- Analyse training and development needs
- Review the post training progress and collected feedback
- Organise and manage internal materials in Confluence and other systems
- Search for best practices and implement them
- Be proactive in creating processes and improving/streamlining the existing ones

**Requirements**:
**Experience required**:

- At least 1 year working experience in related activities: translation, documentation, ideation and creation activities
- Proficiency with MS Office, Google Workspace
- Ideally, previous experience using design tools: Photoshop, Adobe Suite, Figma, Screen/Video recording tools
- Fluency in English & Spanish (written and oral)
- Familiarity with the use of a Learning Management System (LMS) and with multimedia in training
- Experience with data analysis
- Proven ability to work with cross-functional teams
- Comfortable working effectively in a culturally diverse workgroup.

**Must have Skills**:

- Communication: strong interpersonal, presentation and public speaking skills;
- Collaboration: build strong & trustful relationships with the people you work with;
- Analytical skills: able to analyse and put together the needs of organisation and employees
- Time management and multitasking skills: within the limited timing organises work effectively, able to set up the priorities;

**Nice to have**:

- Experience with e-learning platforms, training programs gamification
- Experience as a trainer would be an advantage
- Other languages such as German or French

**Benefits**

**What we offer**:

- **Toqio. **People are one of Toqio’s main assets. We are building a unique best in class team committed to our core values and based in diversity, sustainability and wellbeing.
- The team comprises professionals from leading consulting and banking firms, MBA graduates from top business schools, entrepreneurs, young and talented engineers and PhDs.
- Toqio’s Founding team; Eduardo Martinez and Michael Galvin are successful entrepreneurs and motivated leaders who have been awarded in different fields. Along with Daniella Lorenzo, Rodrigo Iglesias, Víctor Gil, Arancha Riestra and Jingxuan Xu are leading a talented team full of energy and passion.
- **Our core values.** Toqio’s 4Cs are our flagship, we are:

- Curious: Curiosity is the lifeblood of innovation.
- Committed: Shaping Toqio into a more vibrant place to do business, as well as making our society better.
- Considerate: We’re a diverse and multicultural team that brings many perspectives into our workforce.
- Creative: seeking out of the box thinkers who face challenges head on, and look forward to innovating their way around every obstacle.
- **The best place to work.** We are working hard to become a great family company.
- Team working: Promoting objective, fact-based and solution oriented discussions.
- Equality & Diversity: Promoting equality and diversity, encouraging a multicultural environment.
- Transparent: Communicating feedback transparently, constructively and in real-time.
- Meritocratic: Striving for excellence and rewarding the best.
- **The best team.** We care the most about our team members.
- Leave Period: 25 holiday days of your election.
- Employee Share Scheme: We want all team members to really feel part of Toqio.
- Flexibility: Working flexibly in the broadest sense, remote working is part of our normal practice at Toqio b